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Management Theory: Help & Review Chapter Exam

Exam Instructions:

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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Question 1 1. Define what the quantitative school of management strives to do.

Question 2 2.

Behavioral aspects of management seek to _____ employees.

Which of these words would be appropriate to fill in the blank in the sentence above?

A. Motivate

B. Punish

C. Lead

D. Manage

Question 3 3. Who was NOT a major contributor to the administrative school of management?

Question 4 4. Subordination of Individual Interests to the General Interest means:

Question 5 5. What is classic management theory?

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Question 6 6. Define a closed system.

Question 7 7. Which option best matches the contingency approach?

Question 8 8. What is the best reward an informal group can offer a new member?

Question 9 9. Alex is a manager for a restaurant chain that practices administrative management. He focuses his job on:

Question 10 10. What is the primary purpose of company values?

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Question 11 11. Why did the administrative management theorists find the scientific school of management deficient?

Question 12 12. According to Max Weber, how would an informal channel of communication affect an organization?

Question 13 13. According to the Human Relations Movement, which of these would increase employee productivity?

Question 14 14. A cell phone maker would like to apply the principles of Scientific Management to its assembly division. The first thing they should do is to _____

Question 15 15. Under the principle of Unity of Direction, there can be:

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Question 16 16. Classical Management focuses on

Question 17 17. High productivity can result from

Question 18 18. How is the quantitative approach better for management, as opposed to the systems approach?

Question 19 19. According to the four principles of scientific management, communication with employees is important to determine _____

Question 20 20. When a university implements TQM to improve the quality of classroom instruction, which of these would be an output?

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Question 21 21. Susan has just been hired for a competitive job in a corporation because she is a close friend of the CEO. In this example, the employer has failed to follow which of Weber's principles?

Question 22 22. Which is not a system?

Question 23 23. System theory is a component of what organizational theory?

Question 24 24. Classical Management approaches can be seen in contemporary organizations

Question 25 25. Marge, a manager, makes it a point to join in with the informal group's lunchtime conversation at least once per week. She lets them know they are valued and doing important work. Why is it important that Marge do this ?

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Question 26 26. Behavioral Management is

Question 27 27. In a case where more than one supervisor is assigned to a work group, which principle is being violated?

Question 28 28. The head of Acme Tools and Plumbing, Jordy McClellan, decided to solve a customer complaint problem by conducting company-wide customer service training. The goals were to improve the process and transform the culture of the company to revolve around serving customers. Which aspect of Total Quality Management (TQM) did Mr. McClellan use?

Question 29 29. When was the quantitative school of management born?

Question 30 30. Which of the following is true of core values?

Management Theory: Help & Review Chapter Exam Instructions

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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