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Managing and Leading in Business: Help and Review Chapter Exam

Exam Instructions:

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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Question 1 1. How do middle level managers serve as a liaison between top management and the rest of an organization?

Question 2 2. Which of these describes the purpose of planning?

Question 3 3. Pete manages employees who coordinate training programs. He wants registrants to receive notification of a training program cancellation due to low enrollment within two weeks of the start date. After a warning and a period of retraining, one of Pete's employees, Ralph, is still notifying attendees under the two-week mark. Pete has decided to give Ralph a final written warning and let him know that if he does not improve this could lead to his termination. Which step of the controlling process is this an example of?

Question 4 4. Resistance to change can occur when:

Question 5 5. Which of these is completed as part of the organizing function?

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Question 6 6. Why do lower level managers have a more interpersonal role than managers at higher levels?

Question 7 7. An employee will follow an effective leader because _____.

Question 8 8. ABC Company manufactures various electronic items for sale in an online market. Recently, sales have dropped off and, after doing some research, the management team discovers that an upstart company is selling to a portion of ABC's long-standing customer base. In response, ABC's management elects to launch a new marketing strategy to rebuild its customer base. This action represents _____.

Question 9 9. Which of the following organizational changes involves amending the overall goals, purpose, strategy, or mission of an organization?

Question 10 10. Which of the following actions is an example of good leadership?

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Question 11 11. The following are representative of an organization's external environment EXCEPT _____.

Question 12 12. Fred the football coach must meet with the media and answer questions about team performance after every game. Which one of Mintzberg's managerial roles is Fred fulfilling?

Question 13 13. When assessing an organization's external environment a manager is concerned with

Question 14 14. How can a leader lose power?

Question 15 15. Which of these is necessary to be in place before the organizing function can be carried out?

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Question 16 16. Feedforward controls can be:

Question 17 17. Which of these statements is relevant for the relationship between subordinates and managers?

Question 18 18. Pick the answer choice that represents an example of organizing:

Question 19 19. Internal environment factors include changes to:

Question 20 20. How are managers awarded their power and authority?

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Question 21 21. Matthew manages a mobile phone retail store. He has set a specific sales goal for his team to achieve by the end of the month. Matthew created a detailed action plan to help reach the sales goal. Which managerial function has Matthew performed?

Question 22 22. When Mark the manager communicates his department's resource needs to company headquarters, which interpersonal role is he fulfilling?

Question 23 23. Sal is a supervisor for a call center. He constantly monitors his employees' production and likes to walk around answering questions and coaching the employees who require it. Which role category is Sal fulfilling?

Question 24 24. This type of plan is designed with the entire organization in mind and begins with an organization's mission.

Question 25 25. Managers use which of the following to achieve organizational goals?

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Question 26 26. Ricky is a new employee with years of experience in planning. He is committed to the processes and creates a plan that looks one week into the future. Which of his characteristics would be considered a barrier to effective planning?

Question 27 27. Which of the following statements is FALSE regarding the role of employees in the Management by Objective (MBO) process?

Question 28 28. At what level are technical skills in a manager most important?

Question 29 29. Which of these people is most likely to be a middle manager?

Question 30 30. An employee drug test is best described as an example of:

Managing and Leading in Business: Help and Review Chapter Exam Instructions

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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