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Managing Conflict in the Workplace Chapter Exam

Exam Instructions:

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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Question 1 1. A consulting firm and a bank are trying to resolve issues regarding a possible breach of contract obligations. They are in the negotiation phase and have agreed that the consulting firm will withdraw its lawsuit against the bank in return for a 3-year contract, where they will receive roughly $100,000 each year. The initial offer of the bank was $75,000, but after a lengthy discussion they decided to increase it. Why is this an example of the bargaining and problem solving phase?

Question 2 2. Which of the following is NOT an example where negotiations are likely to achieve the best result?

Question 3 3. Which of the following is NOT a step in the negotiation process?

Question 4 4. A manager with an open door policy for employees to share problems they see within the organization is an example of which conflict perspective?

Question 5 5. What is another name for the managed conflict perspective?

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Question 6 6. The three workplace conflict perspectives are:

Question 7 7. Why is the fourth step of resolving a conflict the most difficult?

Question 8 8. A CEO of a large company is frustrated by how much time he loses by bickering with his employees. By his estimates, since the last time they hired a larger number of people, the profit of the company has decreased by 5%. He thinks that these new employees are the cause of the issues and he wishes to fix these problems. Why is this an example of the cognition and personalization stage?

Question 9 9. John is the head of the accounting team and Thomas is the head of the marketing team. During their joint collaboration on a new product line, they argued so much the firm sent them to the HR department. After going through the conflict process, Thomas quit the company and started a blog about the organization's dysfunction. This is an example of which type of outcome?

Question 10 10. Which of the following is a possible cause of conflict in the workplace?

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Question 11 11. As a long-term strategy, encouraging competition between individuals or teams in the workplace _____.

Question 12 12. Implementing _____ can help minimize conflicts in a team.

Question 13 13. Jane and Thomas are disputing over methods for advancing their company's image. Thomas wants to use online social media, whereas Jane believes most of their customers are older and should be contacted by mail. A person from outside the company is brought to weigh in on both sides of the argument and move them towards a more constructive dialog. The mediator maintains an impartial stance and keeps extensive notes that she presents to Jane and Thomas to resolve their conflict. Which of these in this scenario is NOT common for mediators?

Question 14 14. Which of these individuals would focus on understanding the reasons behind a conflict in order to plan a resolution strategy?

Question 15 15. How does the role of the facilitator differ from that of the mediator?

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Question 16 16. Tom works in middle management and is often rude and overly critical of his workers. He has recently had a strong disagreement with a few employees because he had to limit their project budgets due to the company cutting production costs. He has also had arguments because he called workers fat underachievers. He usually uses personal insults when he feels that his authority is threatened. How would you categorize these conflicts?

Question 17 17. Tom from marketing and John from accounting are working on the launch strategy of a new product line. Tom is strongly advocating spending a lot of money on TV advertisement, while John wants to curb the spending as much as possible. Why is this an example of a task conflict?

Question 18 18. What is a disagreement between groups or employees regarding work-related issues?

Question 19 19. Which of the following is a rule of integrative bargaining?

Question 20 20. Bargaining is:

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Question 21 21. What is the difference between distributive bargaining and integrative bargaining?

Question 22 22. Which of the following is a profile of a person likely to use accommodation as a conflict management style?

Question 23 23. Mark from the IT sector and Wayne from the accounting sector are supposed to develop a strategy that will accommodate the long-term needs of the company. Mark thinks they need to buy the best computers on the market, while Wayne wants them to pick the cheapest. After an open disagreement, Mark has taken a 2-week leave in order to not have to disagree about the issue again. Which of the following best describes this conflict resolution style?

Question 24 24. Which of the following is the feeling that is most crucial after collaboration?

Question 25 25. Two companies, Thomson Incorporated and Johnson International, are having a dispute about a joint venture they started. Thomson Incorporated is claiming that Johnson International is not providing the logistical support it promised. The companies have agreed that negotiations will last up to one week and that, if the conflict is not resolved by then, they will abandon their attempt at a joint venture. Which step of negotiation are the companies currently in?

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Question 26 26. A manager who is quick to resolve problems on their own, ignoring employee input for change, is operating under which conflict perspective?

Question 27 27. Which of the following is NOT a style used to resolve a conflict?

Question 28 28. Who should be most aware of the personality differences that can cause conflict at work?

Question 29 29. Why is arbitration considered the most aggressive third-party intervention?

Question 30 30. Which of the following is NOT an example of a process conflict?

Managing Conflict in the Workplace Chapter Exam Instructions

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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