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Managing Conflict in the Workplace Chapter Exam

Exam Instructions:

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

Page 1

Question 1 1. Why is the fourth step of resolving a conflict the most difficult?

Question 2 2. Which of the following is NOT an area of conflict that might emerge during the phase of potential opposition or incompatibility in the conflict process?

Question 3 3. Which of the following is NOT a style used to resolve a conflict?

Question 4 4. Which of these conflict management styles attempts to resolve a conflict by finding a middle ground?

Question 5 5. Jonathan and Sam are employed at a PR company in Boston. Both of them want the company to fund projects they've been working on for the past three years, but senior management has informed them that the company will only fund one of the projects. Which one of the following options best explains why this situation resulted in competition?

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Question 6 6. Mark from the IT sector and Wayne from the accounting sector are supposed to develop a strategy that will accommodate the long-term needs of the company. Mark thinks they need to buy the best computers on the market, while Wayne wants them to pick the cheapest. After an open disagreement, Mark has taken a 2-week leave in order to not have to disagree about the issue again. Which of the following best describes this conflict resolution style?

Question 7 7. Which of the following is NOT an example of a process conflict?

Question 8 8. Tom works in middle management and is often rude and overly critical of his workers. He has recently had a strong disagreement with a few employees because he had to limit their project budgets due to the company cutting production costs. He has also had arguments because he called workers fat underachievers. He usually uses personal insults when he feels that his authority is threatened. How would you categorize these conflicts?

Question 9 9. Tom from marketing and John from accounting are working on the launch strategy of a new product line. Tom is strongly advocating spending a lot of money on TV advertisement, while John wants to curb the spending as much as possible. Why is this an example of a task conflict?

Question 10 10. Implementing _____ can help minimize conflicts in a team.

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Question 11 11. Who should be most aware of the personality differences that can cause conflict at work?

Question 12 12. As a long-term strategy, encouraging competition between individuals or teams in the workplace _____.

Question 13 13. What is another name for the managed conflict perspective?

Question 14 14. What type of perspective believes that conflict is dysfunctional unless everyone involved positively benefits when the conflict is resolved?

Question 15 15. The three workplace conflict perspectives are:

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Question 16 16. Which of the following is NOT an example where negotiations are likely to achieve the best result?

Question 17 17. Which of the following is NOT a step in the negotiation process?

Question 18 18. Two companies, one worth $10 million and the other worth $20 million, have started exporting products together to the European market. The company that is worth $10 million stated that the minimum price for which it would work for the larger company was $1 million. The expected profit from this joint export is $3 million. What is the bottom line in this scenario?

Question 19 19. Jane and Thomas are disputing over methods for advancing their company's image. Thomas wants to use online social media, whereas Jane believes most of their customers are older and should be contacted by mail. A person from outside the company is brought to weigh in on both sides of the argument and move them towards a more constructive dialog. The mediator maintains an impartial stance and keeps extensive notes that she presents to Jane and Thomas to resolve their conflict. Which of these in this scenario is NOT common for mediators?

Question 20 20. How does the role of the facilitator differ from that of the mediator?

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Question 21 21. Which of these individuals would focus on understanding the reasons behind a conflict in order to plan a resolution strategy?

Question 22 22. Which of the following is a rule of integrative bargaining?

Question 23 23. The CEO of XYZ Corporation has scheduled a budget meeting with his department heads. They have submitted requests that total more money than he is able to authorize. How will they MOST likely resolve this situation?

Question 24 24. What is the difference between distributive bargaining and integrative bargaining?

Question 25 25. John is the head of the accounting team and Thomas is the head of the marketing team. During their joint collaboration on a new product line, they argued so much the firm sent them to the HR department. After going through the conflict process, Thomas quit the company and started a blog about the organization's dysfunction. This is an example of which type of outcome?

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Question 26 26. Which of the following is the feeling that is most crucial after collaboration?

Question 27 27. What is a disagreement between groups or employees regarding work-related issues?

Question 28 28. Which of the following is a possible cause of conflict in the workplace?

Question 29 29. A manager who is quick to resolve problems on their own, ignoring employee input for change, is operating under which conflict perspective?

Question 30 30. Two companies, Thomson Incorporated and Johnson International, are having a dispute about a joint venture they started. Thomson Incorporated is claiming that Johnson International is not providing the logistical support it promised. The companies have agreed that negotiations will last up to one week and that, if the conflict is not resolved by then, they will abandon their attempt at a joint venture. Which step of negotiation are the companies currently in?

Managing Conflict in the Workplace Chapter Exam Instructions

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!