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Managing Emotional Intelligence at Work Chapter Exam

Exam Instructions:

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

Page 1

Question 1 1. Which answer best describes the ESCI (Emotional and Social Competence Inventory)?

Question 2 2. What is emotional intelligence?

Question 3 3. What are the benefits of measuring emotional intelligence?

Question 4 4. What are the four areas that the ESCI (Emotional and Social Competence Inventory) breaks down results into?

Question 5 5. How does the MSCEIT (Mayer-Salovey-Caruso Emotional Intelligence) test work?

Page 2

Question 6 6. Emotional intelligence can be a distraction in jobs which are highly _____.

Question 7 7. Which of the following jobs is the BEST fit for someone with high EI?

Question 8 8. _____ is the ability to recognize and identify your own emotions and those of others.

Question 9 9. Which of the following is the BEST example of using emotional intelligence to manipulate a team?

Question 10 10. Which of the following is the BEST example of using EI to manipulate an individual staff member?

Page 3

Question 11 11. Which one of the following is an aspect of emotional intelligence?

Question 12 12. IQ stands for which one of the following?

Question 13 13. How might an employee improve his or her emotional intelligence?

Question 14 14. If a speaker has a lot of knowledge but does not engage the audience, what can be assumed about the speaker?

Question 15 15. How is work performance determined?

Managing Emotional Intelligence at Work Chapter Exam Instructions

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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