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Managing Employee Stress in the Workplace Chapter Exam

Exam Instructions:

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

Page 1

Question 1 1. What is the first step for a manger responding to employee stress?

Question 2 2. Why is it important to include the employee in any remedies for the source of the stress?

Question 3 3. Monitoring a stressful situation even after a resolution has been reached is important for all of the following reasons EXCEPT which?

Question 4 4. What is meant by a micro-intervention?

Question 5 5. All of these are factors to consider when planning a stress interventions EXCEPT which?

Page 2

Question 6 6. What is meant by a tertiary stress intervention?

Question 7 7. All of the following are reasons a stress risk assessment is important, EXCEPT for which?

Question 8 8. Once threats have been identified, what is the next step in a stress risk assessment?

Question 9 9. What is the first step in conducting a stress risk assessment?

Question 10 10. A corporate philosophy that focuses on improving employee health by eliminating stress is known as _____.

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Question 11 11. Jennifer fills orders in a warehouse for a large healthcare organization. She is stressed because she is unmotivated from performing the same job for two years and there are no openings in customer service where she wants to work. Her manager hears of an employee in customer service who is also experiencing burn out. The two managers work together to offer the employees a job rotation option, where they can swap jobs for a few months to learn new skills and better understand how the company operates as a whole. This is an example of which organizational stress prevention tool?

Question 12 12. Which of the following are four tools associated with organizational stress prevention?

Question 13 13. When a manager has set conditions that an employee must meet before returning to work, the manager must _____ and provide feedback regarding progress toward those goals.

Question 14 14. Reese was terminated from XYZ Manufacturing 7 years ago, but his personnel file marks him as eligible for re-hire. Reese has applied for a job at XYZ. He explains that he was terminated for attendance issues related to a sick parent, but his file is not clear as to whether this is true. What process did Reese's former supervisor fail to accomplish?

Question 15 15. Which statement about discipline during occupational stress is TRUE?

Page 4

Question 16 16. Saying _____ costs nothing but is often a very effective stress reduction strategy.

Question 17 17. A/An _____ is a third-party service that managers can use to help employees facing significant organizational and personal stress from life events like layoffs, substance abuse, or workplace conduct.

Question 18 18. Which statement about incentives is FALSE?

Question 19 19. All of these are behavioral symptoms of stress EXCEPT which?

Question 20 20. Stress as a result of workplace problems can be eliminated with _____.

Page 5

Question 21 21. How can workplace records help managers identify stress?

Question 22 22. Some types of employee stress may not be effectively managed in the workplace. This includes which of the following?

Question 23 23. Why is it important to monitor workplace interventions?

Question 24 24. A stress risk assessment is _____.

Question 25 25. Which of the following is true regarding the three stages of preventative stress management?

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Question 26 26. The primary purpose of workplace discipline is to:

Question 27 27. Which statement about motivation is TRUE?

Question 28 28. Why is knowing your employees important to understanding how to recognize stress?

Question 29 29. When handling an employee's stress-related situation at work, it is important to ensure _____.

Question 30 30. This type of workplace stress intervention is designed to address the stressor in a preventive fashion:

Managing Employee Stress in the Workplace Chapter Exam Instructions

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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