Reducing Stress for Supervisors  /  Business Courses

Test Prep Plan - Take a practice test

Take this practice test to check your existing knowledge of the course material. We'll review your answers and create a Test Prep Plan for you based on your results.
How Test Prep Plans work
1
Answer 50 questions
Test your existing knowledge.
2
View your test results
Based on your results, we'll create a customized Test Prep Plan just for you!
3
Study smarter
Study more effectively: skip concepts you already know and focus on what you still need to learn.

Managing Organizational Stress Chapter Exam

Exam Instructions:

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

Page 1

Question 1 1. A great deal of research indicates that _____ is more important to many employees than the details of their compensation package.

Question 2 2. The potential or confirmation of _____ is often the event that triggers a job redesign process.

Question 3 3. A _____ is the difference between the job role today and what the job role could be after the redesign.

Question 4 4. Which of the following is NOT a risk associated with high employee/employer stress levels?

Question 5 5. When beginning the process of job redesign, the first and most important person to speak with is:

Page 2

Question 6 6. Jim's supervisor was informed by a co-worker that Jim appeared to be impaired while at work. The supervisor spoke briefly with Jim and drew the same conclusion. Jim's supervisor called him a cab and told him to contact the company's EAP before returning to work. What kind of referral has taken place?

Question 7 7. Employee Assistance Programs can provide resources for all of the following EXCEPT:

Question 8 8. Employees who utilize an EAP are protected by _____, and the employer does not have access to the details of the employee's specific issues.

Question 9 9. Which of the following is NOT a benefit associated with a formal Employee Assistance Program?

Question 10 10. Which statement about organizational stress is TRUE?

Page 3

Question 11 11. Stanley, a new adjunct professor at the University, has a background as an associate professor and department chair with a different institution. Although his new role is only a part time, non-leadership role, what can Stanley's new supervisor do to decrease the stress associated with the change in status?

Question 12 12. When a manager lays out _____, occupational stress is reduced for both the employer and the manager because there is significant clarity about the conditions that represent success. This allows both individuals to focus on the goal of providing value to the organization.

Question 13 13. An employee is feeling _____ when they believe that their skills are not being used to the fullest extent. This often causes significant occupational stress.

Question 14 14. The tension between an individual and their workplace is defined as _____.

Question 15 15. A career _____ is one way to reduce stress through goal setting because it ensures that there is always another step an employee can take to improve their value to the organization and develop their own fund of knowledge.

Page 4

Question 16 16. What does social support in the workplace look like?

Question 17 17. Goal setting using SMART goals should include all of these EXCEPT which?

Question 18 18. How does autonomy help reduce organizational stress?

Question 19 19. Job redesign might incorporate all of these characteristics EXCEPT which?

Question 20 20. Organizational stress may exhibit as a result of all of these scenarios EXCEPT which?

Page 5

Question 21 21. Which statement about the relationship between structural support and functional support is TRUE?

Question 22 22. A police officer assigned at a school was involved in a use of force incident that ended up seriously injuring a student who was carrying a knife. After the incident, her supervisor offered to cover her next three shifts so that the officer could take a few days to decompress. What type of social support is this?

Question 23 23. The term _____ refers to the size of an individual support network rather than its effectiveness.

Question 24 24. Which of the following would NOT be a primary type of dialogue when providing emotional support?

Question 25 25. Denise Is a cosmetologist who worked very closely with an individual who was recently fired for gross misconduct in the workplace. Denise's company referred her to their employee assistance program to discuss her feelings about her former friend. What kind of social support is this?

Managing Organizational Stress Chapter Exam Instructions

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

Support