Managing Relationships between Employees & Supervisors Chapter Exam

Exam Instructions:

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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Question 1 1. Which of the following qualities is demonstrated when an individual leader effectively manages a team because he or she understands what is important to the employee and aligns the employee's personal values with the needs of the organization?

Question 2 2. Which statement best characterizes the difference between a manager and an emotionally intelligent leader?

Question 3 3. An emotionally intelligent leader who solicits input from employees even when it is likely the decision will not change is still demonstrating the characteristics of _____.

Question 4 4. Although no one relishes it, an emotionally intelligent leader does not draw back from _____. Rather, they seek to sense it and address it before it become destructive.

Question 5 5. In which scenario would an emotionally intelligent leader be particularly sensitive to employee feelings and morale.

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Question 6 6. Open-minded supervisors _____.

Question 7 7.

An open-minded supervisor should refrain from _____.

I. Holding meetings to discuss new ideas

II. Passing immediate judgment about an idea

III. Getting angry about criticism

Question 8 8. What is open-mindedness?

Question 9 9. Open-minded supervisors seek input from staff but also _____.

Question 10 10.

Open-minded supervisors are those that have which of the following traits?

I. Honesty

II. Vulnerability

III. Great listening skills

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Question 11 11. Which of the following statements are TRUE about a candid person?

Question 12 12. What is the definition of a humble person?

Question 13 13. Why are humble people curious by nature?

Question 14 14. Which of the following is NOT a characteristic of a humble leader?

Question 15 15. What is considered appropriate information to share with your employees as a humble leader?

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Question 16 16. _____, _____, _____ are the key characteristics of empathy.

Question 17 17. The work environment is more productive when there is empathy because it allows staff to feel _____.

Question 18 18. Which BEST describes what it means to show empathy in the workplace?

Question 19 19. Emapthy in the workplace can help to _____.

Question 20 20. _____ is the ability to connect to, experience, and understand what others are feeling or experiencing.

Managing Relationships between Employees & Supervisors Chapter Exam Instructions

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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