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Managing Stress With a Supportive Work Environment Chapter Exam

Exam Instructions:

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

Page 1

Question 1 1. Studies have shown that allowing employee autonomy ____________.

Question 2 2. Why do managers rely on granting employees autonomy?

Question 3 3. What does 'autonomy' refer to in management?

Question 4 4. Aubrey is researching employers that offer telecommuting as a job flexibility option. Which of the following employee characteristics is NOT ideal for a telecommuting?

Question 5 5. Anna is a full-time customer service representative who works from home. Which of these terms describes the job flexibility option that allows an employee to work the majority of their work hours from home or another remote location outside of the office?

Page 2

Question 6 6. Which shift is NOT an example of a compressed workweek?

Question 7 7. A good communication climate is most likely to be found where there is also a good _____.

Question 8 8. One thing that always characterizes a good communication climate is

Question 9 9. In order to contribute to a good communication climate, it's important to

Question 10 10. A supportive work environment is important for all of the following reasons EXCEPT which?

Page 3

Question 11 11. What does it mean for a workplace to be sensitive in its quest to provide a supportive atmosphere?

Question 12 12. Positive feedback is a critical tool in a supportive work environment for all of these ways EXCEPT which?

Question 13 13. How is positive feedback helpful in formal reviews?

Question 14 14. Why is it important for managers to give positive feedback to their employees, even if they feel unappreciated themselves?

Question 15 15. How often should positive feedback be given?

Page 4

Question 16 16. What happens when a manager relies on their title or position for respect?

Question 17 17. What does it mean to lead by example?

Question 18 18. What are the two aspects of setting realistic expectations?

Question 19 19. What is the best way for workplace leaders to know and support concerns from employees?

Question 20 20. Which of the following is a surface-level question?

Page 5

Question 21 21. In what type of situation could a mediator be needed?

Question 22 22. Which of the following is a business situation where granting autonomy may not be a good idea?

Question 23 23. Why would Manny the manager consider alternatives to the typical nine-to-five work schedule for his employees?

Question 24 24. A company hierarchy refers to _____.

Question 25 25. What does it mean to have autonomy in a supportive work environment?

Page 6

Question 26 26. How does positive feedback encourage employees to take on additional responsibilities?

Question 27 27. Which of the following is a way to treat your employees with respect?

Question 28 28. Which of the following is NOT a supportive action from a leader?

Question 29 29. Managers who allow employees a great deal of autonomy ____________.

Question 30 30. How has job flexibility impacted organizations?

Managing Stress With a Supportive Work Environment Chapter Exam Instructions

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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