CM Planning & Organizing Exam Study Guide - Certified Manager  /  Business Courses

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Managing Structure & Culture in Business Chapter Exam

Exam Instructions:

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

Page 1

Question 1 1. Patricia works for a company that manufacturers DVD players. The company is experiencing a decrease in profits since most consumers who were interested in purchasing a DVD player have already done so. Patricia's company is in which of the following stages of the organizational life cycle?

Question 2 2. Which of the following does an organization have full control over?

Question 3 3. Which of the statements below is true?

Question 4 4. In a centralized organization, policies and procedures are usually _____.

Question 5 5. An advisory board of a multinational company is trying to assess the main challenges that the company will have to overcome in the next five years. Amongst them, they have listed these: dismissing fears regarding globalization, trying to predict the fluctuations of the stock market, and keeping up with the technological requirements of the industry. What do all of these goals have in common?

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Question 6 6. Which of the following is NOT one of the five characteristics of the Hackman & Oldham job characteristics model?

Question 7 7. Which of the following is a potential problem with the job enrichment approach?

Question 8 8. Which of the following is NOT an advantage of a network organizational design structure?

Question 9 9. What terms are used to characterize an organizational structure?

Question 10 10. Tina's Tarts has a strong organizational culture that values attention to detail. How does the president of Tina's Tarts communicate the importance of meeting her high standards to members of her organization?

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Question 11 11. According to Hackman and Oldham, which job characteristic is concerned with the amount of impact the employee has on other people and their work?

Question 12 12. Marcy gets orders to work on clients from her supervisor. When her supervisor is away and an important decision needs to be made, Marcy is authorized to make it. Marcy works _____.

Question 13 13. Don works for a major healthcare system in Pittsburgh, Pennsylvania. Recently a patient was admitted for treatment who was diagnosed with the Ebola virus after returning from a trip to West Africa. Don's hospital is now in the process of training all of its staff on the proper procedures for donning personal protective equipment and notifying the proper government agencies when treating these types of patients. This is an example of a change to organizational design due to _____.

Question 14 14. What does the organizational matrix structure focus on?

Question 15 15. How does having a top-level executive impact divisional structures?

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Question 16 16. Sarah works for an accounting company. She has a lot of administrative procedures to follow and little flexibility in the way she performs her daily work. Sarah's job has a high level of _____.

Question 17 17. Which is NOT an advantage of a flat organizational structure?

Question 18 18. How can centralized authority be a disadvantage?

Question 19 19. Amy works in a company that has had a very casual environment for years. Now she has to sign her name both electronically and on paper prior to submitting any work and she feels that this change is completely unnecessary. Identify which of the following factors motivates her resistance to change:

Question 20 20. All of the following are traits of the simple organizational design structure, EXCEPT:

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Question 21 21. If a company has managers with large spans of control, it is likely there are _____.

Question 22 22. How does increased specialization impact workers?

Question 23 23. Robert works in a large informational technology company that uses a matrix structure. Joanna is his manager in the programming department. Tristan leads the project that Robert is currently working on. Robert reports to which of these individuals?

Question 24 24. Which of the following psychological states is NOT a component of Hackman & Oldham's job characteristics model?

Question 25 25. Sales and marketing, finance and accounting, customer service, and human resources are a few examples of groupings within which organizational design type?

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Question 26 26. According to the job characteristics model, which characteristic describes 'the amount the job requires an employee to finish the completion of a product or process from beginning to end'?

Question 27 27. Janet runs a clothing store, and she's noticed that her employees don't seem to have a deep sense of responsibility about their jobs. How can she change this situation?

Question 28 28. John is concerned that the workers in his manufacturing plant will become bored with their jobs, due to performing the same task over and over. Which job design approach might John take to provide variety to workers?

Question 29 29. All of the following are characteristics of job design EXCEPT _____.

Question 30 30. Approximately 70 workers are employed at an IT firm called Johnson Incorporated. All of these workers are used to checking in with their supervisors five minutes before starting to work. In case an employee has a good idea, he doesn't have to worry about channels but can go straight to the CEO. The environment is very casual here. Why are these things examples of organizational culture?

Managing Structure & Culture in Business Chapter Exam Instructions

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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