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Managing the Customer Experience Chapter Exam

Exam Instructions:

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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Question 1 1. Why are current customers the most important group of customers to pay attention to?

Question 2 2. You can help make sure that you are not overdoing the customer experience by doing what?

Question 3 3. Someone who may, at some point, want to buy products and services from your company is a:

Question 4 4. Why is it important to use customer experience management?

Question 5 5. A _____ customer is actively buying products and services from a business.

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Question 6 6. Customer feedback should consist of which three components?

Question 7 7. What is a way to make customer experience management easier for your company?

Question 8 8. In order to help your customers know who to contact, you should always provide them with what?

Question 9 9. Which of the following is the BEST definition for customer delight?

Question 10 10. Which of the following is the best example of timeliness?

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Question 11 11. A _____ is a person or organization who has purchased, might purchase or does purchase products and services from your organization.

Question 12 12. Someone who used to purchase goods or services from an organization is a:

Question 13 13. What is a strategy for being effective with customer experience management?

Question 14 14. Which of the following is a benefit of using customer experience management?

Question 15 15. What is customer experience management?

Managing the Customer Experience Chapter Exam Instructions

Choose your answers to the questions and click 'Next' to see the next question. You can skip questions if you would like and come back to them later with the "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. You will lose your work if you close or refresh this page. Good luck!

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