Managing Workplace Stress Chapter Exam

Exam Instructions:

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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Question 1 1. Why are individual stress prevention techniques so important?

Question 2 2. Which of the following are four tools associated with organizational stress prevention?

Question 3 3.

Managers need to become nurturing and supportive to their coworkers. This can be done by listening to workers and identifying when issues develop. Managers who recognize that an employee is having difficulty - whether work or personal - is able to be supportive and offer help. This in turn will make the manager's job less stressful because now the employee's problem is solved and productivity increases.

What is this called?

Question 4 4. Violet's stress has driven her to abuse alcohol. She cannot get through the day without a drink. A trip to her doctor diagnosed her with _ of stress.

Question 5 5. Bob's Burger Joint is educating its employees on individual stress prevention. It hosts a session on positive thinking. Which topics would most likely be covered in this session?

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Question 6 6. Which of the following is NOT a sign of stress at work?

Question 7 7. Why is rust-out dangerous in a work environment?

Question 8 8. Which of the following is an example of physiological symptom of stress?

Question 9 9. John received a promotion at GTC Company, Ltd. last month, but he still does not know how his tasks will change. This uncertainty causes stress that manifests itself in feelings of lack of control and concern about career progress. Which category of stress is John actually going through?

Question 10 10. Individual stress consists of what three symptoms?

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Question 11 11.

Margaret is a marketing manager for Burger Queen. Her job is causing enormous stress as she feels that her expectations are not being met. She thought that her job would allow creative work, such as packaging design and advertising. Instead, she spends most of her days crunching marketing research numbers.

The team felt that using the _ would help Margaret out of her stressful situation.

Question 12 12. What kind of stresses are placed on individuals by themselves such as volunteer work, overworking and traumas?

Question 13 13. Sonny has six children and in addition needs to take care of his parents, who have ailing health. He is constantly stressed about losing one of his parents and has six kids that keep him up all night. Sonny has tried to use exercise to help him deal with all of the home stress. What is Sonny's source of stress?

Question 14 14. Jane works in a high-stress job at a marketing company and is experiencing headaches and stomach pains almost every day. What type of symptom relating to stress are these?

Question 15 15.

Sonny has been working for five years at Intestinal Distress Taco Restaurant. He started at the company working in a local restaurant making tacos for hours and has undergone each of the work type stresses.

Sonny has been confused about his job responsibilities and the role of his work. Sonny thought that he would have help in building the marketing plan for the Suffocated Burrito. His confusion in his role has caused even more stress, as now the entire project is relegated to his desk. What's the source of his stress?

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Question 16 16. Most days Violet has a headache and her stomach hurts. A trip to her doctor diagnosed her with _ of stress. Her doctor warned her that stress can aid in the progression of diseases.

Question 17 17. What is the ability to adjust emotions and behaviors to how individuals are acting at work?

Question 18 18. Workplace stress is

Question 19 19. Amanda, who is an assistant manager at one of the restaurants, needs rescuing. Amanda is suffering from stress due to the uncertainty of her job activities and authority. She tries to give orders and plan worker schedules but is undermined by another assistant manager. To cure Amanda's stress, she needs a _, which will increase her decision authority and allow her to plan subordinates schedules without any interference.

Question 20 20. The class began with Harold taking a survey regarding his diet, exercise and sleep. Which tip is this?

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Question 21 21.

Harold's desk is a mess at work, and he never is able to complete his work in the time allotted. Sergeant Relax explained that this is causing enormous stress on Harold. He provided Harold with some tips that he can implement at work.

1. Set a daily schedule.

2. Do not over-commit to your boss.

3. Start early in the day and take frequent breaks.

What is this called?

Question 22 22. Which of the following is true regarding the three stages of preventative stress management?

Question 23 23. Which of the following is an example of a behaviorial symptom of stress?

Question 24 24. Jennifer fills orders in a warehouse for a large healthcare organization. She is stressed because she is unmotivated from performing the same job for two years and there are no openings in customer service where she wants to work. Her manager hears of an employee in customer service who is also experiencing burn out. The two managers work together to offer the employees a job rotation option, where they can swap jobs for a few months to learn new skills and better understand how the company operates as a whole. This is an example of which organizational stress prevention tool?

Question 25 25. What is positive in nature and helps employees acquire personal growth and achievement through time restrictions on projects or complex work?

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Question 26 26. A corporate philosophy that focuses on improving employee health by eliminating stress is known as _____.

Question 27 27. Vicky has just been appointed to work as helper in a restaurant. She works for 7 hours a day either standing or walking around to perform her tasks. What type of demand is Vicky facing?

Question 28 28. Violet used to love to head into work every day. She now feels burned-out and lacks motivation. A trip to her doctor diagnosed her with _ of stress.

Question 29 29. Identify the set that consists of work demand stresses.

Question 30 30. Which of the following is an example of prioritizing and organizing to help deal with stress at work?

Managing Workplace Stress Chapter Exam Instructions

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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