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Messages in Business Communication: Help and Review Chapter Exam

Exam Instructions:

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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Question 1 1. What does it mean for a company to communicate with an ethical persuasive message?

Question 2 2. What is a sentence that is used to cushion bad news in a negative message?

Question 3 3. Which of the following is NOT an example of a Routine Message?

Question 4 4. The AIDA Model stands for:

Question 5 5. When is it best to use the direct approach for bad news?

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Question 6 6. What step of the AIDA model would have eye-catching emails sent to the consumer?

Question 7 7. What is the difference between a direct and indirect delivery of negative news?

Question 8 8. What is the best way to break bad news to an individual when they are emotionally invested in the outcome?

Question 9 9. What type of persuasive message activities are used to educate, promote and inform consumers about a product or service?

Question 10 10. The FTC stands for

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Question 11 11. What is it called to use the words 'We' or 'I' to begin a goodwill message?

Question 12 12. Which of the following occurs during the completion step?

Question 13 13. Which of the following is NOT a step in the sales message process?

Question 14 14. What are the three steps in the writing process?

Question 15 15. What type of message uses templates to allow fast delivery of the information and it can be easily edited?

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Question 16 16. Routine messages

Question 17 17. What type of ending illustrates good feelings towards the sender of the bad news?

Question 18 18. What type of persuasive strategy appeals to an audience's needs, emotions or values?

Question 19 19. Which of the following is NOT an example of a negative message in the work place?

Question 20 20. In what stage of the sales message presentation does a request for a purchase occur?

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Question 21 21. Which of the following is NOT an example of Positive Message?

Question 22 22. Positive messages are

Question 23 23. Persuasive messages are

Question 24 24. Negative messages

Question 25 25. Which persuasive strategy uses statistics and facts to support a claim?

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Question 26 26. Which of the 5 S's specifies that each message is written from scratch?

Question 27 27. Which of the following does NOT take place during the planning process?

Question 28 28. Healthy Juice rejected an earlier version of their drink as one side effect was the loss of hair in the user. Which ethical concern did the company's decision reflect?

Question 29 29. What is NOT an example of a medium?

Question 30 30. What is a buffer statement?

Messages in Business Communication: Help and Review Chapter Exam Instructions

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

Effective Communication in the Workplace: Help and Review  /  Business Courses
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