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Effective Communication in the Workplace: Help and Review  /  Business Courses

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Messages in Business Communication: Help and Review Chapter Exam

Exam Instructions:

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

Page 1

Question 1 1. Routine messages

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Question 2 2. Your company is hiring a new engineer. On which job board is the job not likely to appear?

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Question 3 3. When is it best to use the direct approach for bad news?

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Question 4 4. Email retention policies determine what?

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Question 5 5. What are the three steps in the writing process?

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Question 6 6.

Anthony was trying to be supportive of his buddy, Wyatt, when Wyatt's girlfriend broke up with him. Wyatt was genuinely down and sullen. Anthony was in a great mood before finding out about Wyatt's girlfriend but he brought his mood down to comfort his friend.

What communication skill is Anthony practicing?

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Question 7 7. What type of ending illustrates good feelings towards the sender of the bad news?

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Question 8 8. What does it mean for a company to communicate with an ethical persuasive message?

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Question 9 9. Which type of question is best for exploratory research?

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Question 10 10. Maggie owns a small business, and has to pay to store her emails on an outside server. She'd therefore like to dispose of many emails. Which of the following emails is most likely NOT required to be retained?

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Question 11 11. In order to contribute to a good communication climate, it's important to

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Question 12 12. Which persuasive strategy uses statistics and facts to support a claim?

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Question 13 13. What step of the AIDA model would have eye-catching emails sent to the consumer?

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Question 14 14. Which of the following is the best explanation of information?

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Question 15 15. What is it called to use the words 'We' or 'I' to begin a goodwill message?

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Page 4

Question 16 16. Rubbing your own neck, holding your own hand and patting your own knee are all examples of which of the following?

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Question 17 17. What type of message uses templates to allow fast delivery of the information and it can be easily edited?

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Question 18 18. Which one of the following is a disadvantage of using job boards to find employment?

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Question 19 19. Which of the following is NOT an example of a negative message in the work place?

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Question 20 20. Which one is NOT a benefit of Longer retention policies?

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Page 5

Question 21 21. Which of the following occurs during the completion step?

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Question 22 22. Which of the following does NOT indicate that Tim has good communication skills?

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Question 23 23. What is the type of sentence that is used to cushion bad news in a negative message?

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Question 24 24. Healthy Juice rejected an earlier version of their drink as one side effect was the loss of hair in the user. Which ethical concern did the company's decision reflect?

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Question 25 25. Which type of research is collected personally from study participants?

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Question 26 26. When business emails are not covered by another retention law, courts have generally ruled they should be kept for a minimum of:

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Question 27 27. A good communication climate is most likely to be found where there is also a good _____.

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Question 28 28. An effective argument will use how many strategies?

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Question 29 29. The AIDA Model stands for:

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Question 30 30. Which one of the following does not contribute to semantic noise?

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Messages in Business Communication: Help and Review Chapter Exam Instructions

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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