Messages in Business Communication Chapter Exam

Exam Instructions:

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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Question 1 1. Which type of persuasive strategy uses the credibility of the author or source to support a call for action?

Question 2 2. Which of the 5 S's specifies that each message is written from scratch?

Question 3 3. Negative messages

Question 4 4. Persuasive messages are

Question 5 5. What is an approach where negative news is delivered with a positive buffer statement before proceeding with the bad news?

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Question 6 6. Which of the following is NOT an example of a negative message in the work place?

Question 7 7. What of the 5 S's creates messages that compliment the reader and use thank you notes within the content of the communication.

Question 8 8. An effective argument will use how many strategies?

Question 9 9. The Five S's of Goodwill Messages are

Question 10 10. What is NOT an example of a medium?

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Question 11 11. What does it mean for a company to communicate with an ethical persuasive message?

Question 12 12. Which of the following does NOT take place during the planning process?

Question 13 13. What is a sentence that is used to cushion bad news in a negative message?

Question 14 14. Which of the following is NOT an example of a Routine Message?

Question 15 15. What are the three steps in the writing process?

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Question 16 16. What approach works best when the receiver of the communication is accepting of the news?

Question 17 17. Which of the following is NOT an example of Positive Message?

Question 18 18. Which of the following is not an ethical statement?

Question 19 19. The FTC stands for

Question 20 20. The AIDA Model stands for:

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Question 21 21. What is the best way to break bad news to an individual when they are emotionally invested in the outcome?

Question 22 22. When is it best to use the direct approach for bad news?

Question 23 23. What type of message uses templates to allow fast delivery of the information and it can be easily edited?

Question 24 24. Routine messages

Question 25 25. Positive messages are

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Question 26 26. What step of the AIDA model would have eye-catching emails sent to the consumer?

Question 27 27. What type of persuasive message activities are used to educate, promote and inform consumers about a product or service?

Question 28 28. Which of the following does not occur due to goodwill messages?

Question 29 29. What are the three types of persuasive strategies used in business communication?

Question 30 30. What step in the process does the message get produced in the medium?

Messages in Business Communication Chapter Exam Instructions

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

Communications 103: Workplace Communications with Computers  /  Business Courses
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