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Monitoring & Controlling Quality Chapter Exam

Exam Instructions:

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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Question 1 1. A manager has collected data that looks at how many bugs are in the programs his company produces each day. The company produces different numbers of programs each day, and some programs have several bugs. The best choice is for the manager to use a(n) _____ chart.

Question 2 2. A business owner is collecting data about how many products they sell in each of three sizes: small, medium, and large. The data the owner is collecting is _____ data.

Question 3 3. If a sample size is fixed and there are only two choices (yes or no) for whether something has occurred, it is best to use a(n) _____ chart.

Question 4 4. Which type of data is on a continuum?

Question 5 5. If a sample size varies and there are only two choices (yes or no), the data is best arranged in a(n) _____ chart.

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Question 6 6. Gregor's customers will go to his competitor if his product does not stay in a 5-8% affordability range. This is an example of the _____ range.

Question 7 7. Lou's company makes calculators. 1-3% of the calculators they make end up faulty. This is his company's _____ curve.

Question 8 8. The variation within the manufacturing process is called the _____.

Question 9 9. Which of the following is NOT true about process capability?

Question 10 10. The minimum and maximum that customers will put up with is the _____ range.

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Question 11 11. Juliana examines a control chart that shows that her company's manufacturing plant suddenly began making more faulty items after they installed a new machine. Which type of pattern is Juliana observing?

Question 12 12. What is most likely to have caused the change in this control chart?

Question 13 13. Clarence is looking at a control chart for his company. It shows that they are very productive for three weeks, and then they have a week where they are not productive, followed by three more weeks of high production. Clarence's company's changes are likely due to:

Question 14 14. Clarence is looking at a control chart for his company. It shows that they are very productive for three weeks, and then they have a week where they are not productive, followed by three more weeks of high production. Which type of pattern is Clarence noticing?

Question 15 15. Regular maintenance of equipment, training of employees, and other ongoing initiatives can help companies improve their production. Which pattern on a control chart will most likely represent these types of changes?

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Question 16 16. Using control charts to decide whether to increase spending on professional development for employees is an example of using control charts to _____.

Question 17 17. Leslie's boss gives her a control chart showing her how much time the sales reps in her department have spent with customers over the past month. This allows Leslie to see if the time spent with customers is increasing, decreasing, or staying the same over time. This is an example of using control charts to _____.

Question 18 18. Khalil wants to see how much variation there is in the cost of manufacturing his company's products. He is likely going to use a control chart to see the _____ data.

Question 19 19. Visual representations of information across time are called _____.

Question 20 20. Which of the following is a variable in business?

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Question 21 21. A cause of variation that comes from a specific event or issue is what type of cause?

Question 22 22. After figuring out whether a change reduces variation, the PDSA method requires that the company do which of the following?

Question 23 23. The design of a product is causing quality control issues. This is an example of a which type of cause?

Question 24 24. How does the Act step relate to the Planning step of PDSA?

Question 25 25. Implementing a change in the process is part of which step of PDSA?

Monitoring & Controlling Quality Chapter Exam Instructions

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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