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Motivation & Communication at Work Chapter Exam

Exam Instructions:

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

Page 1

Question 1 1. Which of the following illustrates the difference between psychological noise and physiological noise?

Question 2 2. A continued dialogue between the sender & receiver is called _____.

Question 3 3. Sender is to encode as receiver is to _____.

Question 4 4. How does understanding occur in a communication process?

Question 5 5. The communication process is made up of _____.

Page 2

Question 6 6. Why is it sometimes necessary to bring in a third party to resolve a conflict?

Question 7 7. Which of these individuals would focus on understanding the reasons behind a conflict in order to plan a resolution strategy?

Question 8 8. How does the role of the facilitator differ from that of the mediator?

Question 9 9. Why is arbitration considered the most aggressive third-party intervention?

Question 10 10. Jane and Thomas are disputing over methods for advancing their company's image. Thomas wants to use online social media, whereas Jane believes most of their customers are older and should be contacted by mail. A person from outside the company is brought to weigh in on both sides of the argument and move them towards a more constructive dialog. The mediator maintains an impartial stance and keeps extensive notes that she presents to Jane and Thomas to resolve their conflict. Which of these in this scenario is NOT common for mediators?

Page 3

Question 11 11. Donald is an office manager. In his youth, he found that other kids of a certain nationality were quarrelsome and hard to get along with. When an applicant from the same nationality applied for an opening in Donald's office, Donald dismissed him because he didn't feel the applicant would get along with existing staff. Donald is using _____

Question 12 12. What does attribution theory suggest about how we assess the behavior of others?

Question 13 13. Joe is a top salesman, something he attributes to his own intelligence, personality and wit. When he recently missed a monthly quota though, he blamed it on new competitors in his territory. Joe is rationalizing his failure by using _____

Question 14 14. Mary and Kelly have just started working for a new boss. Mary is unhappy because the new boss is strict and has many new rules. Kelly is optimistic because the office feels organized and has direction now under the new boss. Mary and Kelly have different _____

Question 15 15. Tad was tasked with hiring a new sales manager for his team. He had two equally qualified candidates with personalities that seemed alike. However, he found Cathy to be more attractive than Kelly. Tad decided to hire Cathy because he felt she would get along better with the team than Kelly would. Tad's behavior is an example of _____

Page 4

Question 16 16. To effectively empower employees, employers must do all of the following EXCEPT:

Question 17 17. When employees are empowered there is _____.

Question 18 18. What could Manny the manager do to motivate employees and increase productivity in the workplace?

Question 19 19. What should Manny the manager NOT do if he wants to empower his employees?

Question 20 20. Empowerment is thought to come from the _____.

Page 5

Question 21 21. Why does the equity theory believe that the number of inputs must be equal to the number of outputs?

Question 22 22. Who developed the equity theory in 1963?

Question 23 23. A team designing their company's new marketing strategy has shown loyalty by refusing to accept a job offer from a competing firm. They have shown great knowledge, skill and enthusiasm because they have a belief that they are growing as people within their current job. Which of the following from the above scenario is NOT an input?

Question 24 24. Based on the equity theory, which of the following is NOT an example of an output?

Question 25 25. One of your employees feels like he is not being treated equally in comparison to other workers. He has not voiced that opinion but is constantly trying to make his work seem better in comparison to others. However, you feel that his work is not as good because he isn't trying hard enough. He just requested a transfer from marketing to PR. Which of the following is a usual behavior that this employee did NOT do when he felt that he was not being treated equally?

Page 6

Question 26 26. According to the needs-based theory of motivation, employees are more likely to be productive if their _____ needs are met.

Question 27 27. An employee's primary needs include _____.

Question 28 28. How can employers use the behavior-based theory of motivation to increase worker output?

Question 29 29. Which of the following is an example of a situation that would satisfy a secondary need?

Question 30 30. Behavior-based motivation says employees can be driven by _____.

Motivation & Communication at Work Chapter Exam Instructions

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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