MTLE Business: Group Skills & Behavior Chapter Exam

Exam Instructions:

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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Question 1 1. Bubba listened to Sunny explain that the customers who had issues with her table requests were there during the busiest time periods. Because of this, she was unable to service all of her tables' requests in time. This is an example of which constructive feedback guideline?

Question 2 2. The accumulated information and skills a person develops through their experience and education is

Question 3 3. Which of the following is the feeling that is most crucial after collaboration?

Question 4 4. A student in a classroom is exhibiting social loafing by _____.

Question 5 5. Which of these conflict management styles attempts to resolve a conflict by finding a middle ground?

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Question 6 6. While deciding on how to approach a battle, an army unit that is exhibiting groupthink might _____.

Question 7 7. Janet is a highly respected member of the group because the group members trust her decision making. This group dynamic refers to:

Question 8 8. According to Robert Zajonc's drive theory, a cross country runner might _____.

Question 9 9. What is the goal of providing constructive feedback in the workplace?

Question 10 10. How should feedback be delivered?

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Question 11 11. Barbara is best friends with Carla outside of their PTSD support group. Carla often comes off as being angry and aggressive. Barbara can't be honest with Carla about her anger because she fears it will ruin their friendship. This group dynamic refers to:

Question 12 12. Which of the following is a profile of a person likely to use accommodation as a conflict management style?

Question 13 13. What is a self-assessment?

Question 14 14. An intangible skill that is the ability to convey your thoughts and ideas to the team in a concise and easily understood manner is called _____.

Question 15 15. According to Yale psychologist Irving Janis, close-knit groups maintain solidarity by _____.

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Question 16 16. Mark from the IT sector and Wayne from the accounting sector are supposed to develop a strategy that will accommodate the long-term needs of the company. Mark thinks they need to buy the best computers on the market, while Wayne wants them to pick the cheapest. After an open disagreement, Mark has taken a 2-week leave in order to not have to disagree about the issue again. Which of the following best describes this conflict resolution style?

Question 17 17. Group dynamics can be characterized as _____.

Question 18 18. A professional football player who plays better when his games are nationally televised is exhibiting _____.

Question 19 19. Scott hates to hear women in his support group cry. When one begins to share a sad story, he begins to crack jokes to lighten the mood and cheer her up. This group dynamic refers to:

Question 20 20. Jonathan and Sam are employed at a PR company in Boston. Both of them want the company to fund projects they've been working on for the past three years, but senior management has informed them that the company will only fund one of the projects. Which one of the following options best explains why this situation resulted in competition?

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Question 21 21. _____ Knowledge is about an understanding of how things go together and how objects behave.

Question 22 22. A person's capacity to do something and the degree of excellence with which do it is called

Question 23 23. Group dynamics are the processes _____.

Question 24 24. Which of the following is NOT a suggestion for giving constructive feedback?

Question 25 25. Why are skills, knowledge and abilities key qualities when shaping a productive group?

MTLE Business: Group Skills & Behavior Chapter Exam Instructions

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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