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Question 11.Which of the following statements is true?
Question 22.Which of the following is a type of nonverbal behavior?
Question 33.If someone avoids looking you in the eye and instead looks down at the ground, what could it mean?
Question 44.Nonverbal cues can help us do which of the following?
Question 55.What is a nonverbal cue?
Question 66.Moving away from someone who steps closer to you communicates which of the following?
Question 77.Which of the following is an example of body language that changes based on the context?
Question 88.Rubbing your own neck, holding your own hand and patting your own knee are all examples of which of the following?
Question 99.Which of the following factors is essential to consider when accurately interpreting another person's body language?
Question 1010.Which of the following illustrates the use of personal space to communicate comfort with another person?
Question 1111.If a person steps back away from you and turns their shoulders, this could be _____.
Question 1212.A salesperson making dominant gestures could be interpreted as _____.
Question 1313.The majority of communication is _____.
Question 1414.Steady, prolonged eye contact without breaks could make your customer _____.
Question 1515.A signal of stress or discomfort would be _____.
Question 1616.What makes the strategy of increasing cultural sensitivity different from the other three strategies used for increasing the accuracy of impressions?
Question 1717.Regarding the method to increase accuracy of impressions, which of these questions is not an appropriate way to reduce uncertainty?
Question 1818.What is the goal of impression analysis?
Question 1919.In the strategy of perception checking, where do we look for clues to validate our impressions?
Question 2020.What is an impression?
Question 2121.A person who can express and control his or her emotions while also relating and adapting to the emotions of others is said to have high _____.
Question 2222.Why is it important for a speaker or presenter to have self-awareness?
Question 2323.Which of these choices provides an example of a person with good intrapersonal intelligence?
Question 2424.Jerry applied for a job, but did not not think he had a chance to actually get the job. When he went to the interview, he wore jeans and a t-shirt, arrived late and answered questions from the interviewer without looking him in the eye. Jerry did not get this job. This scenario is an example of _____.
Question 2525.Why would a company hire someone who has a high amount of interpersonal intelligence to be the Director of Customer Service?
Non-Verbal Skills for Sales Chapter Exam Instructions
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