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Non-Verbal Skills for Sales Chapter Exam

Exam Instructions:

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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Question 1 1. A person who can express and control his or her emotions while also relating and adapting to the emotions of others is said to have high _____.

Question 2 2. Jerry applied for a job, but did not not think he had a chance to actually get the job. When he went to the interview, he wore jeans and a t-shirt, arrived late and answered questions from the interviewer without looking him in the eye. Jerry did not get this job. This scenario is an example of _____.

Question 3 3. Why would a company hire someone who has a high amount of interpersonal intelligence to be the Director of Customer Service?

Question 4 4. Which of these choices provides an example of a person with good intrapersonal intelligence?

Question 5 5. Why is it important for a speaker or presenter to have self-awareness?

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Question 6 6. Rubbing your own neck, holding your own hand and patting your own knee are all examples of which of the following?

Question 7 7. Which of the following illustrates the use of personal space to communicate comfort with another person?

Question 8 8. Which of the following is an example of body language that changes based on the context?

Question 9 9. Moving away from someone who steps closer to you communicates which of the following?

Question 10 10. Which of the following factors is essential to consider when accurately interpreting another person's body language?

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Question 11 11. A salesperson making dominant gestures could be interpreted as _____.

Question 12 12. If a person steps back away from you and turns their shoulders, this could be _____.

Question 13 13. Steady, prolonged eye contact without breaks could make your customer _____.

Question 14 14. A signal of stress or discomfort would be _____.

Question 15 15. The majority of communication is _____.

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Question 16 16. Nonverbal cues can help us do which of the following?

Question 17 17. Which of the following statements is true?

Question 18 18. What is a nonverbal cue?

Question 19 19. If someone avoids looking you in the eye and instead looks down at the ground, what could it mean?

Question 20 20. Which of the following is a type of nonverbal behavior?

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Question 21 21. What makes the strategy of increasing cultural sensitivity different from the other three strategies used for increasing the accuracy of impressions?

Question 22 22. What is the goal of impression analysis?

Question 23 23. What is an impression?

Question 24 24. Regarding the method to increase accuracy of impressions, which of these questions is not an appropriate way to reduce uncertainty?

Question 25 25. In the strategy of perception checking, where do we look for clues to validate our impressions?

Non-Verbal Skills for Sales Chapter Exam Instructions

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

Communication Skills for Sales Professionals  /  Business Courses
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