Operating in the Hospitality Industry Chapter Exam

Exam Instructions:

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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Question 1 1. Which of the following is the BEST example of a sustainable development practice in the hospitality industry?

Question 2 2. Why is communication needed in the hospitality industry?

Question 3 3. Which of the following is the BEST definition of communication?

Question 4 4. The hospitality industry has started to convert to more sustainable practices. This includes investing in operating procedures, such as _____ and _____ in order to reduce the negative impact the organization has on the environment.

Question 5 5. Which of the following is NOT an example of communication with a customer in the hospitality industry?

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Question 6 6. Which BEST explains the importance of corporate social responsibility in hospitality?

Question 7 7. Which BEST describes some of the benefits of corporate social responsibility?

Question 8 8. _____, _____, and _____ are three components of corporate social responsibility.

Question 9 9. Which of the following is the BEST example of corporate social responsibility in hospitality?

Question 10 10. Which of the following BEST describes what is meant by environmental issues in the hospitality industry?

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Question 11 11. In the hospitality industry, why is it important for the staff to be clear and concise?

Question 12 12. _____ is the development of operating procedures that focuses on the social, environmental, and economic needs between the local community and the organization in the hospitality industry.

Question 13 13. What is one important benefit to having clear communication channels between staff and management?

Question 14 14. In the hospitality industry, _____ occurs when the company acknowledges and works towards resolving some of the social issues in the local environment.

Question 15 15. _____ is when an organization makes an effort to improve society through its environment, philanthropy, and fair and ethical employment.

Operating in the Hospitality Industry Chapter Exam Instructions

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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