Copyright

Organizational Behavior & Hospitality Management Chapter Exam

Exam Instructions:

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

Page 1

Question 1 1. As manager, you have the _____ to revise your employees' work schedules based on the needs of the department.

Question 2 2. Identify which of the following is NOT an example of inspirational appeal:

Question 3 3. Why is delegation important to know?

Question 4 4. Which type of power is independent from the position a manager holds in an organization and rests solely in the individual in things such as a manager's personality, experience, and special knowledge?

Question 5 5. In a centralized organization, policies and procedures are usually _____.

Page 2

Question 6 6. Joe was 15 minutes late returning from lunch break today. Jill, his supervisor, tells Joe he must stay 15 minutes extra after work today to make it up. Jill is using _____ power.

Question 7 7. Juanita is a manager at the bank. This morning she advised her staff that she wanted all pending credit applications completed and on her desk for review by 3 PM. Juanita is using _____ power.

Question 8 8. What is the technical name for chain of command?

Question 9 9. What should Manny the manager NOT do if he wants to empower his employees?

Question 10 10. Which of the following business organizations is the LEAST likely to use the principle of delegation?

Page 3

Question 11 11. Span of Control is:

Question 12 12. What could Manny the manager do to motivate employees and increase productivity in the workplace?

Question 13 13. Which of the following is the best approach to using delegation effectively?

Question 14 14. _____ usually relies on coercion or rewards in order to get what the person wants.

Question 15 15. Dimitri wants to present his sales proposal to the vice president of a company he hopes to do business with. Dimitri knows it will be difficult to get an appointment because the vice president's executive assistant is very particular about who gets a meeting. The executive assistant is exhibiting _____.

Page 4

Question 16 16. Why would an American company with a multicultural mix of employees from Asia, North America, and South America expect varying perceptions about power distance?

Question 17 17. When employees are empowered there is _____.

Question 18 18. How can centralized authority be a disadvantage?

Question 19 19. Which of these power bases is commonly seen in charismatic leaders who are able to invoke a passion for followership due to their magnetic personality?

Question 20 20. Which of the following two concepts help with effective delegation?

Page 5

Question 21 21. Marcy gets orders to work on clients from her supervisor. When her supervisor is away and an important decision needs to be made, Marcy is authorized to make it. Marcy works _____.

Question 22 22. Omar is unhappy with his job and is contemplating resigning from the company. He asks his coworker what she thinks he should do, and she suggests that being optimistic and self-confident would help him feel positive about his job. Omar decides to remain with the company and work on improving his attitude. His decision is a result of his coworker's _____.

Question 23 23. Empowerment is thought to come from the _____.

Question 24 24. True leadership is defined by the ability to _____.

Question 25 25. Mr. Rogers has been promoted to a General Manager position at local real estate agency. He has over 30 years experience and is well respected by fellow agents and former customers. Through the company's mentorship program, he is seen as a father figure to a number of the younger agents. How can Mr. Rogers BEST influence the company's agents to respect his authority?

Page 6

Question 26 26. Sam is a sales manager at a car dealership. He is instituting a salesperson of the month program where the top seller gets a plaque to hang on their office wall along with a free lunch. Sam is using _____ power.

Question 27 27. All of the following statements are true about power EXCEPT:

Question 28 28. How does employee empowerment workplace?

Question 29 29. Ms. Pauline Powers has been promoted to Divisional Manager at a software development company. Ms. Powers is an internationally recognized expert in the computer language that the company uses. How can Ms. Powers influence her subordinates to respect her authority?

Question 30 30. A key to a manager's success is the ability to use _____ to influence employee behavior.

Organizational Behavior & Hospitality Management Chapter Exam Instructions

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

Hotel Management Training  /  Business Courses
Support