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Organizational Change and Behavior: Lesson Plans Chapter Exam

Exam Instructions:

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

Page 1

Question 1 1. Which stage of Lewin's model is used to create an awareness of how the status quo, or current level of acceptability, is hindering the organization in some way?

Question 2 2. During which of these steps in the planned change process is used to determine how ready the organization and its members are for the change?

Question 3 3. The first step in the force field analysis involves:

Question 4 4. Which of these products would be most likely to drive change in the world?

Question 5 5. Peggy works at a financial institution where there is high morale and employees are all willing to jump in to answer questions for each other and assist when someone needs help or faces a critical deadline. Peggy's workplace has a _____.

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Question 6 6. Technology has changed the way employees are hired. What type of workers are companies looking for?

Question 7 7. The following are representative of an organization's internal environment EXCEPT the _____.

Question 8 8. Which of the following does an organization have full control over?

Question 9 9. Which of these answers BEST describes a learning organization?

Question 10 10. XYZ Corporation reorganized the sales division to meet competition from other countries. What external force is influencing this change?

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Question 11 11. Annual sales at K-Put, Inc. were down 55%, which prompted the CEO to implement a major overhaul of the business. He sent out a memo to all employees, stating: 'There will be some big changes made across all departments. If you do not happily comply with the new directives, you will likely find yourself on the short list for termination.' This scenario is an example of _____.

Question 12 12. Package delivery methods are expected to change greatly in the upcoming years as drones develop. Which external change influence does this represent?

Question 13 13. Which of the following changes occur as a result of structural, strategic, people, and process changes in an organizational environments?

Question 14 14. Which of the following actions would a manager take to empower broad-based action?

Question 15 15. The five steps of the action research process are:

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Question 16 16. What are the three areas of change created by technological development?

Question 17 17. The CEO of a company executed a plan to increase production by 25%. After all employees began following the plan, she tracked its overall success. Which of the following steps in implementing organizational strategy is this an example of?

Question 18 18. An advisory board of a multinational company is trying to assess the main challenges that the company will have to overcome in the next five years. Amongst them, they have listed these: dismissing fears regarding globalization, trying to predict the fluctuations of the stock market, and keeping up with the technological requirements of the industry. What do all of these goals have in common?

Question 19 19. Equilibrium is:

Question 20 20. Amy works in a company that has had a very casual environment for years. Now she has to sign her name both electronically and on paper prior to submitting any work and she feels that this change is completely unnecessary. Identify which of the following factors motivates her resistance to change:

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Question 21 21. Which term describes the act of monitoring the organization's internal and external environments for early signs that a change may be needed?

Question 22 22. Which of these steps in the planned change process requires managers at all levels to be aware of the internal and external forces that potentially compromise the success and long-term sustainability of the organization?

Question 23 23. Which step did Lewin find to be especially important to ensure that people do not revert back to their old ways of thinking or doing prior to the implementation of the change?

Question 24 24. During which stage of Lewin's model does reinforcing, stabilizing, and solidifying the new state after the change occur?

Question 25 25. As CEO of his company, Mack seeks to use Kotter's 8-step change model to make a comprehensive organizational change to improve efficiency and boost the company's sagging profits. As part of the first step, he outlines a program he believes will revive the business in six to nine months. What aspect of the first step in the change model did he miss?

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Question 26 26. The following are representative of an organization's external environment EXCEPT _____.

Question 27 27. Which of the following is NOT a worker requirement based on technology?

Question 28 28. Slim Down Soda Company created a top-level position for a corporate officer in charge of work-life balance initiatives. Which force of internal change does this address?

Question 29 29. Jim feels angry and disgusted with his company after a recent company-wide change. It doesn't seem like management thought about it before making the change, and now Jim just can't experience any positive feelings about his work. Jim appears to be going through _____ with the company.

Question 30 30. A large global restaurant chain recently began selling fried rice. However, after managers in several international markets spoke up, the company's franchised restaurants in those areas added fried noodles to their menu instead. Which change strategy was MOST likely used to get the company to consider this menu option?

Organizational Change and Behavior: Lesson Plans Chapter Exam Instructions

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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