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Organizational Change and Organizational Behavior: Help and Review Chapter Exam

Exam Instructions:

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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Question 1 1. Package delivery methods are expected to change greatly in the upcoming years as drones develop. Which external change influence does this represent?

Question 2 2. Amy works in a company that has had a very casual environment for years. Now she has to sign her name both electronically and on paper prior to submitting any work and she feels that this change is completely unnecessary. Identify which of the following factors motivates her resistance to change:

Question 3 3. How did Peter Senge help to popularize the idea of learning organizations?

Question 4 4. What are the three areas of change created by technological development?

Question 5 5. Which of the following is a useful tactic after deciding on a change?

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Question 6 6. Which of the following organizational changes focuses on overall workflow efficiency and productivity within an organization?

Question 7 7. Which of these is NOT considered to be a benefit of becoming a learning organization?

Question 8 8. Define change-savvy.

Question 9 9. During which stage of Lewin's model does reinforcing, stabilizing, and solidifying the new state after the change occur?

Question 10 10. A person who acts as a catalyst for change is called a(n) _____.

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Question 11 11. Which term describes the act of monitoring the organization's internal and external environments for early signs that a change may be needed?

Question 12 12. Which step of Kotter's model was Carl using when he selected employees who will help him to see this change through?

Question 13 13. As CEO of his company, Mack seeks to use Kotter's 8-step change model to make a comprehensive organizational change to improve efficiency and boost the company's sagging profits. As part of the first step, he outlines a program he believes will revive the business in six to nine months. What aspect of the first step in the change model did he miss?

Question 14 14. Which of these products would be most likely to drive change in the world?

Question 15 15.

One of the best ways to deal with change is to _____.

Which of these fits the blank?

A. Simply notice that you are in the midst of change and that change is a part of you.

B. Welcome change as a positive opportunity.

C. Realize that change will happen once in a while, and when you fight it, you feel better about yourself.

D. Face your feelings about the change.

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Question 16 16. All of the following relate to people changes in an organization EXCEPT:

Question 17 17. Reflexive critique is the need to consider evidence-based information in a work setting to determine the actual situation. All of the following are ways to gather this information EXCEPT:

Question 18 18. Which of the behavior reactions, or 4Ds, concerns confusion created by the initiation of change?

Question 19 19. To remain competitive in the marketplace, Mary and her leadership team conducted a SWOT analysis to develop new strategies. This analysis could include studying all of the following EXCEPT:

Question 20 20. Crazy Kids Clothing implemented new standards for fireproofing its' products. What caused this change?

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Question 21 21. A large global restaurant chain recently began selling fried rice. However, after managers in several international markets spoke up, the company's franchised restaurants in those areas added fried noodles to their menu instead. Which change strategy was MOST likely used to get the company to consider this menu option?

Question 22 22. How might an employee react to a workplace change that will increase workload difficulty if that employee is not 100% sure he or she will be able to keep up with the new workload?

Question 23 23. The knowledge economy can be defined as _____.

Question 24 24. Sam's Gear is a very traditional organization that manufactures camping equipment. Stellar Trek is a learning organization that also manufactures camping equipment. How might the two organizations vary in their approaches to an economic slow down in a way that CLEARLY demonstrates their organizational difference?

Question 25 25. Which of the following steps in Kotter's change model involves inspiring the necessary teamwork, ideas, and eagerness to make sacrifices relating to the change?

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Question 26 26. Technology has changed the way employees are hired. What type of workers are companies looking for?

Question 27 27. During which of these steps in the planned change process is used to determine how ready the organization and its members are for the change?

Question 28 28. Which of these answers BEST describes a learning organization?

Question 29 29. Which step in the action research process looks at alternative paths of action?

Question 30 30. The following are representative of an organization's internal environment EXCEPT the _____.

Organizational Change and Organizational Behavior: Help and Review Chapter Exam Instructions

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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