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Organizational Change: Help and Review Chapter Exam

Exam Instructions:

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

Page 1

Question 1 1. Which of the following does an organization have full control over?

Question 2 2. Which term describes the act of monitoring the organization's internal and external environments for early signs that a change may be needed?

Question 3 3. Resistant forces:

Question 4 4. Which of the following changes occur as a result of structural, strategic, people, and process changes in an organizational environments?

Question 5 5. Which of the following is a useful tactic after deciding on a change?

Page 2

Question 6 6. One key to successfully implementing change is:

Question 7 7. ABC Company manufactures various electronic items for sale in an online market. Recently, sales have dropped off and, after doing some research, the management team discovers that an upstart company is selling to a portion of ABC's long-standing customer base. In response, ABC's management elects to launch a new marketing strategy to rebuild its customer base. This action represents _____.

Question 8 8. Which of these answers BEST describes a learning organization?

Question 9 9. Which of these is NOT considered to be a benefit of becoming a learning organization?

Question 10 10. During a major change initiative, management discovers that there is not enough understanding about the change itself and there is a lack of strong project management for the change. These types of obstacles would be dealt with in which of the following steps in Kotter's change model?

Page 3

Question 11 11. When stating the problem, it is important to:

Question 12 12. Why did Senge include personal mastery as one of his five disciplines?

Question 13 13. Which stage of Lewin's model is used to create an awareness of how the status quo, or current level of acceptability, is hindering the organization in some way?

Question 14 14. All of the following relate to people changes in an organization EXCEPT:

Question 15 15. During which stage of Lewin's model does reinforcing, stabilizing, and solidifying the new state after the change occur?

Page 4

Question 16 16. Which step of Kotter's model was Carl using when he held a meeting with his staff to discuss the current financial situation at the carwash?

Question 17 17. An advisory board of a multinational company is trying to assess the main challenges that the company will have to overcome in the next five years. Amongst them, they have listed these: dismissing fears regarding globalization, trying to predict the fluctuations of the stock market, and keeping up with the technological requirements of the industry. What do all of these goals have in common?

Question 18 18. Sam's Gear is a very traditional organization that manufactures camping equipment. Stellar Trek is a learning organization that also manufactures camping equipment. How might the two organizations vary in their approaches to an economic slow down in a way that CLEARLY demonstrates their organizational difference?

Question 19 19. Internal environment factors include changes to:

Question 20 20. The following are representative of an organization's internal environment EXCEPT the _____.

Page 5

Question 21 21. Which of these steps in the planned change process requires managers at all levels to be aware of the internal and external forces that potentially compromise the success and long-term sustainability of the organization?

Question 22 22. Which of the following steps in Kotter's change model involves monitoring the acceptance of change and how well the organizational culture is adapting to the change?

Question 23 23. Which of the following organizational changes focuses on overall workflow efficiency and productivity within an organization?

Question 24 24. Which of these steps in the planned change process provides the objective or expectation of how a change will respond to whatever forces are driving the need for change?

Question 25 25. Approximately 70 workers are employed at an IT firm called Johnson Incorporated. All of these workers are used to checking in with their supervisors five minutes before starting to work. In case an employee has a good idea, he doesn't have to worry about channels but can go straight to the CEO. The environment is very casual here. Why are these things examples of organizational culture?

Page 6

Question 26 26.

Which of the following influences both driving and resistant forces?

1. people

2. habits

3. customs

4. attitudes

Question 27 27. Driving forces are interested in:

Question 28 28. Which of the three stages make up Lewin's change model?

Question 29 29. Organizational changes are generally:

Question 30 30. Which of the following steps in Kotter's change model involves inspiring the necessary teamwork, ideas, and eagerness to make sacrifices relating to the change?

Organizational Change: Help and Review Chapter Exam Instructions

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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