Organizational Change in Hospitality Chapter Exam

Exam Instructions:

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

Page 1

Question 1 1. Which of these steps in the planned change process provides the objective or expectation of how a change will respond to whatever forces are driving the need for change?

Question 2 2. Which of these steps in the planned change process puts the change plan into action?

Question 3 3. Annual sales at K-Put, Inc. were down 55%, which prompted the CEO to implement a major overhaul of the business. He sent out a memo to all employees, stating: 'There will be some big changes made across all departments. If you do not happily comply with the new directives, you will likely find yourself on the short list for termination.' This scenario is an example of _____.

Question 4 4. During which of these steps in the planned change process is used to determine how ready the organization and its members are for the change?

Question 5 5. A company's research and development department BEST reflects the use of _____.

Page 2

Question 6 6. Which of the following are two components of organizational change?

Question 7 7. Which of the following is an example of fear-induced change?

Question 8 8. All of the following are areas an organization can focus on to overcome barriers to change EXCEPT _____.

Question 9 9. A large global restaurant chain recently began selling fried rice. However, after managers in several international markets spoke up, the company's franchised restaurants in those areas added fried noodles to their menu instead. Which change strategy was MOST likely used to get the company to consider this menu option?

Question 10 10. Which of these steps in the planned change process provides a roadmap for how the change will be implemented?

Page 3

Question 11 11. What is the primary approach taken in studying organizational change?

Question 12 12. Which of these steps in the planned change process requires managers at all levels to be aware of the internal and external forces that potentially compromise the success and long-term sustainability of the organization?

Question 13 13. Which of the following is NOT a component of organizational learning under the Carnegie School model?

Question 14 14. Which of the following is a LIKELY outcome if management receives too many employee ideas about change within the organization?

Question 15 15. The best time for an organization to implement a new plan is when _____.

Organizational Change in Hospitality Chapter Exam Instructions

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

Hotel Management Training  /  Business Courses
Support