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Organizational Change Management Chapter Exam

Exam Instructions:

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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Question 1 1. Who should be tasked with ensuring obstacles are removed, employees are empowered to be a part of the change, and any training and education requirements are fulfilled to facilitate organizational change?

Question 2 2. What is the most common barrier that management will face when planning organizational change?

Question 3 3. Developing a communication plan should include many things: the vision, the reason change is needed, how it will affect the employees or audience being addressed, how it will be monitored, and how employees can provide feedback or raise concerns. It is important to ensure that the communication plan is _____.

Question 4 4. A key strategy for overcoming barriers to change includes providing guidance and understanding the company's direction as part of developing the _____.

Question 5 5. Many strategies can be implemented to help overcome barriers to organizational change. This requires extensive time and planning well in advance of the change. How frequently should management expect to use these strategies?

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Question 6 6. Which model of organizational change is more concerned with the interdependence of areas of the organization, rather than a step-by-step process?

Question 7 7. What are the main requirements for effective leadership in change management during organizational change?

Question 8 8. During organizational change, why is the democratic leadership style more likely to reduce resistance to change?

Question 9 9. During organizational change, which of the following can be done to reduce resistance to change?

Question 10 10. In which stage of Lewin's process of organizational change should a sense of urgency be avoided?

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Question 11 11.

Bob proposes a change in standard operations to manufacture his company's product in a more efficient way. This change may require employees to adapt their work hours and shift times. If the new operating procedures are successful, Bob promises the employees a quarterly bonus.

Bob is using _____, one of Kotter & Schlesinger's six strategies for encouraging change.

Question 12 12. According to Kotter and Schlesinger, how can change harm an organization?

Question 13 13.

A leader or manager considers as many perspectives as possible when making a decision for the organization.

Which of the four reasons people resist change is he/she addressing?

Question 14 14. Which of the following is NOT one of the six methods management can use to help encourage change, according to Kotter and Schlesinger?

Question 15 15. According to Kotter and Schlesinger, which of the following is NOT one of the four reasons people resist change?

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Question 16 16. During the strategic change planning process, an operations manager identifies three employees that she expects will respond very negatively to the plan. What should she do?

Question 17 17. Why is the managerial role of the communicator possibly the most important of the five major roles during a strategic change in the business?

Question 18 18. Because front-line employees do not have direct lines of communication to project teams, a manager must function as a _____ in order to connect the two groups effectively.

Question 19 19. Jim is a mid-level manager for a furniture warehouse. A vendor change has resulted in the need for front-line employees to assemble some furniture instead. If Jim makes a change plan that involves him spending an entire week in the warehouse physically demonstrating the way to facilitate the change, which management role is he exercising?

Question 20 20. In the strategic change planning process, when acting in the role of a communicator, a manager must answer which questions for his or her staff?

Organizational Change Management Chapter Exam Instructions

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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