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Organizational Change Chapter Exam

Exam Instructions:

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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Question 1 1. During a major change initiative, management discovers that there is not enough understanding about the change itself and there is a lack of strong project management for the change. These types of obstacles would be dealt with in which of the following steps in Kotter's change model?

Question 2 2. Types of external factors include:

Question 3 3. Which of the three stages make up Lewin's change model?

Question 4 4. The following are representative of an organization's external environment EXCEPT _____.

Question 5 5. If a manager is talking about creating urgency, forming a powerful coalition, and communicating a vision… which change model is he likely implementing?

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Question 6 6. What is a learning organization?

Question 7 7. Which of these is a key step in a force field analysis?

Question 8 8. Which step did Lewin find to be especially important to ensure that people do not revert back to their old ways of thinking or doing prior to the implementation of the change?

Question 9 9. How did Peter Senge help to popularize the idea of learning organizations?

Question 10 10. Which of the following is a useful tactic after deciding on a change?

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Question 11 11. What is the purpose of 'environmental scanning'?

Question 12 12. Which stage of Lewin's model is used to create an awareness of how the status quo, or current level of acceptability, is hindering the organization in some way?

Question 13 13. Which type of internal change would have the biggest impact on the company?

Question 14 14. As CEO of his company, Mack seeks to use Kotter's 8-step change model to make a comprehensive organizational change to improve efficiency and boost the company's sagging profits. As part of the first step, he outlines a program he believes will revive the business in six to nine months. What aspect of the first step in the change model did he miss?

Question 15 15. What is a driving force in a force field analysis?

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Question 16 16. The following are representative of an organization's internal environment EXCEPT the _____.

Question 17 17. Approximately 70 workers are employed at an IT firm called Johnson Incorporated. All of these workers are used to checking in with their supervisors five minutes before starting to work. In case an employee has a good idea, he doesn't have to worry about channels but can go straight to the CEO. The environment is very casual here. Why are these things examples of organizational culture?

Question 18 18. Sam's Gear is a very traditional organization that manufactures camping equipment. Stellar Trek is a learning organization that also manufactures camping equipment. How might the two organizations vary in their approaches to an economic slow down in a way that CLEARLY demonstrates their organizational difference?

Question 19 19. Which of these steps in the planned change process puts the change plan into action?

Question 20 20. In Kotter's change process, what is the purpose of a 'short term win'?

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Question 21 21. Which of the following is NOT one of the '5 disciplines' as defined by Peter Senge?

Question 22 22.

Which of the following influences both driving and resistant forces?

1. people

2. habits

3. customs

4. attitudes

Question 23 23. In which of the following steps of Kotter's change model does management take time to paint a picture of what the organization's future will look like after the change has taken place?

Question 24 24. Which of the following steps in Kotter's change model involves the change leader selecting and recruiting a team of individuals who will be capable of carrying out the change?

Question 25 25. What is the importance of 'organizational culture'?

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Question 26 26. Which of these is NOT considered to be a benefit of becoming a learning organization?

Question 27 27. During which stage of Lewin's model does reinforcing, stabilizing, and solidifying the new state after the change occur?

Question 28 28. Which of these steps in the planned change process provides a roadmap for how the change will be implemented?

Question 29 29. Which is NOT one of the three stages in Kurt Lewin's Model of Change?

Question 30 30. One key to successfully implementing change is:

Organizational Change Chapter Exam Instructions

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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