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Organizational Communication in Business: Lesson Plans Chapter Exam

Exam Instructions:

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

Page 1

Question 1 1. Which of the following is NOT a benefit of implementing an open communications policy?

Question 2 2. When workers feel overwhelmed by the constant influx of information and requests via technology this is called

Question 3 3. How does written communication provide immediacy and economical feasibility?

Question 4 4. What are the major factors that affect cross-cultural communication?

Question 5 5. The _ includes all the informal conversations that occur between organizational members that are not officially sanctioned.

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Question 6 6. What function of communication is to provide data and information so that employees can effectively complete their job?

Question 7 7. A woman's frustration over a meeting that places its members apart from each other without the benefit of nonverbal cues to communicate is an example of

Question 8 8. How does understanding occur in a communication process?

Question 9 9. Which of the following is NOT one of the three functions of communication in an organization?

Question 10 10. Which of the following types of communication is used to communicate department goals and provide instructions on how to complete a new project?

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Question 11 11. Is it possible to have too much communication in the workplace?

Question 12 12. Sender is to encode as receiver is to _____.

Question 13 13. Official, corporate-endorsed communication channels are what type of network?

Question 14 14. Which of the following illustrates the difference between psychological noise and physiological noise?

Question 15 15. Jack made a business mistake when he asked Yamato's workers for their thoughts on his business ideas. The management structure that exists in Yamato's business is an example of what?

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Question 16 16. Which of the following is not a disadvantage to using email as a communication tool?

Question 17 17. occurs between organizational members who are on the same level in the managerial hierarchy of an organization.

Question 18 18. What is the biggest advantage of using laptops for employees?

Question 19 19. A U.S. marketing manager is irritated that his counterpart in Japan limited eye contact during a recent visit to his facility. Eye contact is a sign of attentiveness to one but represents inappropriate behavior to the other. What type of barrier is this?

Question 20 20. All of the following are types of communication successful managers use EXCEPT:

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Question 21 21. How is eye contact viewed in certain cultures of the Middle East and Asia?

Question 22 22. How can a grapevine be used as a positive communication channel?

Question 23 23. A continued dialogue between the sender & receiver is called _____.

Question 24 24. The communication process is made up of _____.

Question 25 25. _____-moving communication move from subordinates to superiors and usually consist of feedback or reports.

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Question 26 26. What are three important parts of a grapevine?

Question 27 27. Internal organizational communication channels can flow in all of these ways except

Question 28 28. Tex wanted to quickly disperse negative rumors and he was able to communicate with the entire company by just passing the information to key links in the grapevine. What part of the grapevine did Tex use?

Question 29 29. Which type of communication may be related to someone's physical appearance?

Question 30 30. Last year, a chief executive officer spoke to all the company employees at an emergency meeting. With tears in his eyes, he explained he was devastated by the need for corporate downsizing. This is an example of what kind of persuasive communication?

Organizational Communication in Business: Lesson Plans Chapter Exam Instructions

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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