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Organizational Development & Change Chapter Exam

Exam Instructions:

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

Page 1

Question 1 1. Which of the following is an example of a process change?

Question 2 2. Which of the following answer choices contains the best definition of structural changes?

Question 3 3. Insufficient resources, bad timing, or inadequate process changes are all _____.

Question 4 4. A natural reaction against change is a(n) _____ mentality.

Question 5 5. Which of the following answer choices contains the best example of the Carnegie School's theory of failure-induced change?

Page 2

Question 6 6. According to the Carnegie School, standard _____ and _____ provide stability to an organization.

Question 7 7. Malinda feels very confused by a change at work. What is she experiencing?

Question 8 8. An employee who is experiencing disidentification feels _____.

Question 9 9. The elements of the _____ must be aligned, as they are interdependent.

Question 10 10. Refreeze is the final stage of _____.

Page 3

Question 11 11. _____ refers to the overall mood of the company due to employee attitudes and beliefs, while _____ refers to the norms, values, and behaviors of the employees.

Question 12 12. What does organizational development refer to?

Question 13 13. Which of the following is an example of an external force of change?

Question 14 14. Which of the following is an example of an unplanned, internal change of an organization?

Question 15 15. Assessing the need for change is the _____ step of facilitating organizational change.

Page 4

Question 16 16. Political, technological, social, and market changes that are out of the organization's control are _____ changes.

Question 17 17. A SWOT analysis is a common type of _____.

Question 18 18. Which of the following is an example of an internal environmental change?

Question 19 19. What is the primary approach taken in studying organizational change?

Question 20 20. A fast food restaurant chain decides to automate several of its front-end processes in order to save money by cutting down on the number of employees needed. How might this impact employees of the restaurant on a personal level?

Page 5

Question 21 21. In which stage of Lewin's process of organizational change should a sense of urgency be avoided?

Question 22 22. Peggy works at a financial institution where there is high morale and employees are all willing to jump in to answer questions for each other and assist when someone needs help or faces a critical deadline. Peggy's workplace has a _____.

Question 23 23. Which of the following is a useful tactic after deciding on a change?

Question 24 24. What term describes a change occurring due to deliberate decisions made in an organization?

Question 25 25. Which of the following is NOT a reason why employees resist change?

Page 6

Question 26 26. To remain competitive in the marketplace, Mary and her leadership team conducted a SWOT analysis to develop new strategies. This analysis could include studying all of the following EXCEPT:

Question 27 27. How does process change differ from strategic change?

Question 28 28. Which of the following is NOT a component of organizational learning under the Carnegie School model?

Question 29 29. How might an employee react to a workplace change that will increase workload difficulty if that employee is not 100% sure he or she will be able to keep up with the new workload?

Question 30 30. Which model of organizational change is more concerned with the interdependence of areas of the organization, rather than a step-by-step process?

Organizational Development & Change Chapter Exam Instructions

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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