Organizational Learning & Change Chapter Exam

Exam Instructions:

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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Question 1 1. Which of the following is FALSE about organizational learning?

Question 2 2. Tom is a programmer building a database. He has written a custom code to flag incorrect data that is being entered. During the testing phase, this code did not work. To solve this problem, Tom asks his co-worker for advice and he also researches information on the internet. What is this an example of?

Question 3 3. What is the organizational learning theory?

Question 4 4. What is deuterolearning?

Question 5 5. What is the difference between single loop and double loop learning?

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Question 6 6.

Which of the following is a characteristic of radical change?

I. It's time-consuming.

II. It involves small steps between two states of affairs.

III. It's expensive.

Question 7 7. Incremental change is also known as _____.

Question 8 8. Change that occurs with a series of small steps is known as a(n) _____.

Question 9 9.

What is radical change sometimes referred to as?

I. Transformation change

II. Quantum change

III. Fundamental change

Question 10 10. On an ORGANIZATIONAL level, changing a computer software program to improve customer service is an example of _____.

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Question 11 11. ABC Company manufactures various electronic items for sale in an online market. Recently, sales have dropped off and, after doing some research, the management team discovers that an upstart company is selling to a portion of ABC's long-standing customer base. In response, ABC's management elects to launch a new marketing strategy to rebuild its customer base. This action represents _____.

Question 12 12. Which term describes the act of monitoring the organization's internal and external environments for early signs that a change may be needed?

Question 13 13. To remain competitive in the marketplace, Mary and her leadership team conducted a SWOT analysis to develop new strategies. This analysis could include studying all of the following EXCEPT:

Question 14 14. The following are representative of an organization's external environment EXCEPT _____.

Question 15 15. The following are representative of an organization's internal environment EXCEPT the _____.

Organizational Learning & Change Chapter Exam Instructions

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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