Organizational Management: Help and Review Chapter Exam

Exam Instructions:

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

Page 1

Question 1 1. Fred has chosen to implement work specialization at his expanding recycling company. What could he do to prevent a negative outcome?

Question 2 2. Dale was hired into a company's management associate program straight out of college. As part of the program, Dale will spend the first two years of his employment cycling through different divisions and functional areas of the company, in order to gain a better understanding of the company and how the different units work together. This is known as:

Question 3 3. Which of these organizational structures is used in organizations that face unstable and dynamic environments and need to quickly adapt to change?

Question 4 4. Which of the following about continuous improvement is TRUE?

Question 5 5. Anthony is working in a sales position at his company and started out performing two activities for his job. Recently, Anthony has had three additional activities added to his role, so that he now performs five job activities that belong to the same hierarchy level in the organization. This is known as:

Page 2

Question 6 6. Which term is characterized by personal relationships, communities of shared interest, and social networks that arise as employees associate with one another in a workplace setting?

Question 7 7. Which of the following does NOT entail a focus on the customer?

Question 8 8. Walt is an IT manager who works for a large financial institution. When he needs to implement a coding change, he must first send an email to Linda, his supervisor. She then seeks approval from Mike, the Department Vice President. Mike presents the change request in a meeting with the change review board, ultimately sending the request to a Quality Control Manager for final sign-off. What is the name of this organizational structure?

Question 9 9. Which of these organizational structures is based on a formal, centralized network and is best suited for companies that operate in a stable and certain environment?

Question 10 10. Which of these would be an example of the owner of James Small Engine Repair implementing the principle of equity?

Page 3

Question 11 11. _____ refers to an organization's practice of assigning individual tasks into separate jobs.

Question 12 12. How does having a top-level executive impact divisional structures?

Question 13 13. Processes and systems are developed during a company's implementation of Total Quality Management (TQM). Which of the following statements best describes these processes and systems?

Question 14 14. Identify which of the following is NOT a component of an organization's total quality management:

Question 15 15. Why is a divisional design structure used?

Page 4

Question 16 16. Which of the following is a useful tactic after deciding on a change?

Question 17 17. An advisory board of a multinational company is trying to assess the main challenges that the company will have to overcome in the next five years. Amongst them, they have listed these: dismissing fears regarding globalization, trying to predict the fluctuations of the stock market, and keeping up with the technological requirements of the industry. What do all of these goals have in common?

Question 18 18. Sales and marketing, finance and accounting, customer service, and human resources are a few examples of groupings within which organizational design type?

Question 19 19. Which of the following businesses would BEST benefit from work specialization?

Question 20 20. Which type of objectives are considered when implementing Total Quality Management (TQM)?

Page 5

Question 21 21. Total Quality Management (TQM) involves which of the following?

Question 22 22. Karen is a new, non-management employee. She is the only one in her department who has received training on a new software program. The rest of her coworkers are now looking to her for guidance. What type of authority is Karen displaying?

Question 23 23. In a centralized organization, policies and procedures are usually _____.

Question 24 24. Subordination of Individual Interests to the General Interest means:

Question 25 25. What is one potential outcome for an organization utilizing work specialization?

Page 6

Question 26 26. According to Max Weber, how should employees be aligned with organizational tasks in a non-personal organization?

Question 27 27. Which of the following is NOT an advantage of a network organizational design structure?

Question 28 28. Fayol refers to remuneration as:

Question 29 29. Which of the following statements best describes organizational management?

Question 30 30. How could a manager at XYZ Corporation explain the scalar chain to her employees?

Organizational Management: Help and Review Chapter Exam Instructions

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

Intro to Business: Help and Review  /  Business Courses
Support