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Organizational Training Programs Chapter Exam

Exam Instructions:

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

Page 1

Question 1 1. Using hands-on training while working alongside an experienced worker is called _____.

Question 2 2. Juan is a newly hired assembler at Speedy Cellular. He will spend his first week with Juanita, a veteran assembler, who will work side by side with Juan, showing him each step of the assembly process as he assembles the phones. Why is this an example of on-the-job training?

Question 3 3. Which of the following provides the best explanation of employee assimilation?

Question 4 4. In which of the following cases would a company MOST benefit from a job rotation program?

Question 5 5. Which of the following is the best way to approach the adult learner?

Page 2

Question 6 6. What is the purpose for training needs assessments?

Question 7 7. Kathleen has a difficult time submitting project objectives and results to her supervisor in a clear and concise format. Her supervisor feels her reports are confusing. In order to improve Kathleen's skills in writing reports, her supervisor might recommend _____ training.

Question 8 8. Orientation for new employees includes the following components EXCEPT _____ to help with socialization and assimilation.

Question 9 9. The most significant difference between the adult learner and the younger learner is:

Question 10 10. Which of the following is NOT a characteristic of an adult learner?

Page 3

Question 11 11. Problem-solving training will teach employees to do all of the following, EXCEPT:

Question 12 12. Which of these would be a quick action that would aid in keeping current clients?

Question 13 13. A solid orientation program is important because _____.

Question 14 14. Which of these is a step in the process of assessing training needs?

Question 15 15. What are some of the possible benefits to training an employee in the use of new technology?

Page 4

Question 16 16. A manager finds her employees are unfamiliar with the mission and vision of the organization. What type of training will solve the problem?

Question 17 17. What's the best explanation of new hire orientation?

Question 18 18. Structured on-the-job training involves:

Question 19 19. Which of the following should be reviewed when assessing training needs?

Question 20 20. Diversity training focuses on the recognition of cultural differences and improves the ability of employees to _____.

Page 5

Question 21 21. Cindi is the newly appointed head of the accounting department. She is receiving training from a mentor and meets with her trainer every day to discuss how the day went and any unusual problems she is facing. Which of the following is NOT an advantage of using this training method?

Question 22 22. The adult learner is more _________ than the younger learner.

Question 23 23. The following are advantages of a solid new hire orientation process EXCEPT _____.

Question 24 24. Which type of training would MOST likely result in employees becoming more willing to work together and trust their coworkers?

Question 25 25. One way an instructor can engage the adult learner is by having the students collaborate by acting out real-world situations. This is called:

Organizational Training Programs Chapter Exam Instructions

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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