Performance Appraisal in Business Management Chapter Exam

Exam Instructions:

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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Question 1 1. Jill is concerned that her employees are stagnating and not developing their skills as she had hoped. Jill believes that _____ will help the employees assess their work and generate skill development plans.

Question 2 2. Top-down appraisals measure employee performance against goals _____

Question 3 3. Employee appraisals are for _____.

Question 4 4. Bethany is a salesperson at the cellphone store. Her performance appraisal is based on her ability to talk to the customers and build relationships with them. Which type of standards are being used in her appraisal?

Question 5 5. What is a formal system used to assess performance and effectiveness of employees and teams of employees known as?

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Question 6 6. Fred is a football coach. The criteria for his appraisal will be how many games his team wins this year. Which type of standards are being used in his appraisal?

Question 7 7. A supervisor rated five very poor performers and then incorrectly rates the sixth as an above average performer even though the employee is only average. What type of rating error is this?

Question 8 8. The executive director wants to save time on his performance appraisals of mid-level management. He rates all of his managers as excellent to finish the process quickly. Which rating error is being committed?

Question 9 9. Which one of the following is a benefit of performance appraisals?

Question 10 10. A performance appraisal using criteria correlated to the goal assessed has which characteristic?

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Question 11 11. An appraisal that can differentiate between effective employees and ineffective employees has which characteristic?

Question 12 12. Bob did a performance appraisal for an employee in his department. Ellen works in the same department and did a performance appraisal for the same employee. Bob and Ellen got different results. What is the performance appraisal lacking?

Question 13 13. Which of the following statements is FALSE regarding the role of employees in the Management by Objective (MBO) process?

Question 14 14. How is Management by Objective (MBO) BEST defined?

Question 15 15. Which of the following is NOT a benefit of Management by Objective (MBO)?

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Question 16 16. What is a formal system of assessing an employee's effectiveness and productivity called?

Question 17 17. Why would performance appraisals be useful to a company that is investing in employee development?

Question 18 18. Which of the following is NOT an administrative use of performance appraisals?

Question 19 19. A large corporation uses an appraisal method where the bottom 10% of employees must show immediate improvement or be terminated. Which appraisal method are they using?

Question 20 20. Sarah the supervisor would like an appraisal system that doesn't rank employees or compare them with one another. Which appraisal method should Sarah use?

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Question 21 21. Matt the manager is completing an appraisal that consists of answering multiple choice questions regarding his employees' traits. Which appraisal method is Matt using?

Question 22 22. Which of these is a major benefit to using graphic rating scales?

Question 23 23. Sara is a supervisor at a call center. She monitors her employees' calls and keeps a record for each employee of times when they provided exceptional customer service as well as when service was not helpful or substandard. Which appraisal method is Sara using?

Question 24 24. Which of the following appraisal methods uses vertical scales based, in part, upon job analysis?

Question 25 25. Julie has worked in the same position for a financial firm, doing the same job, for six years. She is generally happy, but would like a new challenge. After two years, a new position finally becomes available and she applies for it. She is qualified, but is rejected in favor of Karen, an outsider with more experience. What can company management expect from Julie?

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Question 26 26. Joe works in the data entry department. He has become dissatisfied with his job. He never used to take time off, but lately he has been taking sick days. His work is now sloppy and full of errors. Which response to dissatisfaction identified in the lesson is Joe demonstrating?

Question 27 27. Workers' perceptions of being underpaid present challenges to companies because _____.

Question 28 28. The CEO of XYZ Corp. will be conducting reviews with his top managers. He has asked them to get feedback from lower level supervisors and outside vendors with whom they work. Which method is the CEO using to review his top managers?

Question 29 29. Justin is a university professor in economics. The criteria for his performance appraisal is his knowledge of economics and his ability to teach it to students. Which type of standards are being used in his appraisal?

Question 30 30. Which of the following errors involves rating everyone pretty much as average?

Performance Appraisal in Business Management Chapter Exam Instructions

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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