Performance Appraisals: HRM Lesson Plans Chapter Exam

Exam Instructions:

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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Question 1 1. Sara is a supervisor at a call center. She monitors her employees' calls and keeps a record for each employee of times when they provided exceptional customer service as well as when service was not helpful or substandard. Which appraisal method is Sara using?

Question 2 2. Julie has worked in the same position for a financial firm, doing the same job, for six years. She is generally happy, but would like a new challenge. After two years, a new position finally becomes available and she applies for it. She is qualified, but is rejected in favor of Karen, an outsider with more experience. What can company management expect from Julie?

Question 3 3. Which of the following was established by Peter Drucker's Management by Objective (MBO) concept?

Question 4 4. Which of the following statements about the MBO approach to communication is FALSE?

Question 5 5. Which one of the following is a benefit of performance appraisals?

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Question 6 6. Kate is a data entry clerk. Part of her performance appraisal is the degree to which she is never satisfied with her work if is less than perfect. Which type of standards are being used in her appraisal?

Question 7 7. Sal is a supervisor for a cellphone assembly contractor. To design a new appraisal method, he has brought in a consultant. They will do a thorough job analysis to identify the most efficient way to assemble phones and the behaviors assemblers need to have. Which appraisal method are they working on?

Question 8 8. Which of the following is not a developmental use of a performance appraisal?

Question 9 9. Which of the following is not an administrative use of performance appraisals?

Question 10 10. Justin is a university professor in economics. The criteria for his performance appraisal is his knowledge of economics and his ability to teach it to students. Which type of standards are being used in his appraisal?

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Question 11 11. A performance appraisal using criteria correlated to the goal assessed has which characteristic?

Question 12 12. Employee appraisals are for _____.

Question 13 13. A performance appraisal supported by an organization's members has which characteristic?

Question 14 14. Jill is concerned that her employees are stagnating and not developing their skills as she had hoped. Jill believes that _____ will help the employees assess their work and generate skill development plans.

Question 15 15. How is Management by Objective (MBO) BEST defined?

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Question 16 16. Sarah the supervisor would like an appraisal system that doesn't rank employees or compare them with one another. Which appraisal method should Sarah use?

Question 17 17. Regarding job satisfaction, companies should be aware of the following EXCEPT _____.

Question 18 18. A supervisor rated five very poor performers and then incorrectly rates the sixth as an above average performer even though the employee is only average. What type of rating error is this?

Question 19 19. Which of the following appraisal methods uses vertical scales based, in part, upon job analysis?

Question 20 20. A performance appraisal that is easy to understand and use has which of the following characteristics?

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Question 21 21. Fred is a football coach. The criteria for his appraisal will be how many games his team wins this year. Which type of standards are being used in his appraisal?

Question 22 22. How would a manager implement Management by Objective (MBO) in her employee appraisals?

Question 23 23. Which of the following is NOT an administrative use of performance appraisals?

Question 24 24. Bethany is a salesperson at the cellphone store. Her performance appraisal is based on her ability to talk to the customers and build relationships with them. Which type of standards are being used in her appraisal?

Question 25 25. A performance appraisal that yields the same results regardless of the the person using it has which of the following characteristics?

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Question 26 26. What is a formal system used to assess performance and effectiveness of employees and teams of employees known as?

Question 27 27. Lisa is reviewing the results of recent performance appraisals that have been plotted on a graph in the form of a bell curve. Which type of performance appraisal can be graphically represented this way?

Question 28 28. Beth is a teller supervisor at the bank. She gives each teller a rating for their accuracy, customer service and salesmanship. Which appraisal method is Beth using?

Question 29 29. How should a company respond if employees voice their issues or appear dissatisfied with their jobs?

Question 30 30. Joe works in the data entry department. He has become dissatisfied with his job. He never used to take time off, but lately he has been taking sick days. His work is now sloppy and full of errors. Which response to dissatisfaction identified in the lesson is Joe demonstrating?

Performance Appraisals: HRM Lesson Plans Chapter Exam Instructions

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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