Performance Appraisals Chapter Exam

Exam Instructions:

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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Question 1 1. Which of the following is NOT a benefit of Management by Objective (MBO)?

Question 2 2. Which of the following errors involves rating everyone pretty much as average?

Question 3 3. Which of the following statements about the MBO approach to communication is FALSE?

Question 4 4. How is Management by Objective (MBO) BEST defined?

Question 5 5. What is a formal system of assessing an employee's effectiveness and productivity called?

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Question 6 6. An appraisal that can differentiate between effective employees and ineffective employees has which characteristic?

Question 7 7. Lisa is reviewing the results of recent performance appraisals that have been plotted on a graph in the form of a bell curve. Which type of performance appraisal can be graphically represented this way?

Question 8 8. Joe works in the data entry department. He has become dissatisfied with his job. He never used to take time off, but lately he has been taking sick days. His work is now sloppy and full of errors. Which response to dissatisfaction identified in the lesson is Joe demonstrating?

Question 9 9. Which of the following is not a developmental use of a performance appraisal?

Question 10 10. What is a formal system used to assess performance and effectiveness of employees and teams of employees known as?

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Question 11 11. Employee appraisals are for _____.

Question 12 12. A large corporation uses an appraisal method where the bottom 10% of employees must show immediate improvement or be terminated. Which appraisal method are they using?

Question 13 13. A performance appraisal supported by an organization's members has which characteristic?

Question 14 14. Steve is considering Paul's performance on the job within the last few months. Which of the following rater errors is he most likely to make because he is thinking about a current impression of an employee's performance?

Question 15 15. How should a company respond if employees voice their issues or appear dissatisfied with their jobs?

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Question 16 16. Top-down appraisals measure employee performance against goals _____

Question 17 17. How would a manager implement Management by Objective (MBO) in her employee appraisals?

Question 18 18. Jill is concerned that her employees are stagnating and not developing their skills as she had hoped. Jill believes that _____ will help the employees assess their work and generate skill development plans.

Question 19 19. Julie has worked in the same position for a financial firm, doing the same job, for six years. She is generally happy, but would like a new challenge. After two years, a new position finally becomes available and she applies for it. She is qualified, but is rejected in favor of Karen, an outsider with more experience. What can company management expect from Julie?

Question 20 20. Regarding job satisfaction, companies should be aware of the following EXCEPT _____.

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Question 21 21. Fred is a football coach. The criteria for his appraisal will be how many games his team wins this year. Which type of standards are being used in his appraisal?

Question 22 22. Workers' perceptions of being underpaid present challenges to companies because _____.

Question 23 23. Which of the following was established by Peter Drucker's Management by Objective (MBO) concept?

Question 24 24. Beth is a teller supervisor at the bank. She gives each teller a rating for their accuracy, customer service and salesmanship. Which appraisal method is Beth using?

Question 25 25. Which of these is a major benefit to using graphic rating scales?

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Question 26 26. Kate is a data entry clerk. Part of her performance appraisal is how much she is never satisfied with her work if isn't perfect. Which type of standards are being used in her appraisal?

Question 27 27. Sara is a supervisor at a call center. She monitors her employees' calls and keeps a record for each employee of times when they provided exceptional customer service as well as when service was not helpful or substandard. Which appraisal method is Sara using?

Question 28 28. Justin is a university professor in economics. The criteria for his performance appraisal is his knowledge of economics and his ability to teach it to students. Which type of standards are being used in his appraisal?

Question 29 29. Bethany is a salesperson at the cellphone store. Her performance appraisal is based on her ability to talk to the customers and build relationships with them. Which type of standards are being used in her appraisal?

Question 30 30. A performance appraisal that yields the same results regardless of the the person using it has which of the following characteristics?

Performance Appraisals Chapter Exam Instructions

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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