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Personnel Management in Retail Chapter Exam

Exam Instructions:

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

Page 1

Question 1 1. Which skill set do top-level managers need in order to see the 'big picture?'

Question 2 2. At what level are technical skills in a manager most important?

Question 3 3. The three managerial skills a manager should possess are:

Question 4 4. Why can job rotation be harmful to the productivity of a company?

Question 5 5. Using hands-on training while working alongside an experienced worker is called _____.

Page 2

Question 6 6. Cindi is the newly appointed head of the accounting department. She is receiving training from a mentor and meets with her trainer every day to discuss how the day went and any unusual problems she is facing. Which of the following is NOT an advantage of using this training method?

Question 7 7. According to the lesson, which of the following is NOT an area focused on by a retail store's organizational structure?

Question 8 8. According to the lesson, which retail store management position is responsible for the day-to-day operations?

Question 9 9. Which type of management training involves learning while working?

Question 10 10. Jonas, the owner of a small engine repair shop, is going to give all of his employees a paid day off on New Year's Eve if profit goals for the year are achieved. This form of compensation is called:

Page 3

Question 11 11. Mary is an exempt supervisor of the accounting department. She worked 60 hours last week closing the books for month end. How much will she be paid ?

Question 12 12. Non-exempt employees who receive wages are paid _____.

Question 13 13. Which of the following statements is inaccurate regarding sexual harassment?

Question 14 14. A company with 60 employees engages in government contract business and has revenue of $50,000,000. Why is this company subject to policies of affirmative action?

Question 15 15. Which of the following would assist an employer in dealing with an employee's pregnancy discrimination claim?

Page 4

Question 16 16. Which of the following is the difference between downsizing and turnover?

Question 17 17. Which of the following is NOT a benefit of promoting internal candidates into new positions?

Question 18 18. Although downsizing saves a company money in salary and benefits, which of the following can be a disadvantage of this practice?

Question 19 19. Which of the following is NOT an OSHA standard?

Question 20 20. Brandon works for his dad on his family farm. He breeds bulls. Brandon was kicked by a bull and suffered a severe injury to his face. This is an example of:

Page 5

Question 21 21. OSHA is a federal administration responsible for ensuring safe and healthy work environments at businesses and worksites throughout the U.S. OSHA stands for:

Question 22 22. You're a novice teacher and expect your supervisor to show you how to create more effective lessons. In order for this to occur, your boss will need to possess _____.

Question 23 23. In which of the following cases would a company MOST benefit from a job rotation program?

Question 24 24. According to the lesson, what is one of the most underrated elements in the structure of a retail organization?

Question 25 25. Stock options are considered _____

Page 6

Question 26 26. How did the Equal Employment Opportunity Commission (EEOC) impact the Civil Rights Act of 1964?

Question 27 27. A successful architectural design firm is expanding its business and needs to hire three architects and five project managers in the next two months. The human resources department is already tied up with other critical staffing projects. Which of the following would BEST suit the firm's recruitment needs?

Question 28 28. OSHA establishes general regulations, which are enforced by OSHA. These are known as:

Question 29 29. Shirley the shop clerk is upset about the longer hours she must work during the holiday season. She really would prefer to have extra time off. Her manager is able to help Shirley see how important her work is to the success of the store and explains to her that she is one of the best workers he has. He assures her that if she can make it through this season he will reward her with time off in the upcoming months. Which skill has the manager used to help Shirley in this situation?

Question 30 30. Juan is a newly hired assembler at Speedy Cellular. He will spend his first week with Juanita, a veteran assembler, who will work side by side with Juan, showing him each step of the assembly process as he assembles the phones. Why is this an example of on-the-job training?

Personnel Management in Retail Chapter Exam Instructions

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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