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PLACE Business Education: Change Management Chapter Exam

Exam Instructions:

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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Question 1 1.

Which of the following influences both driving and resistant forces?

1. people

2. habits

3. customs

4. attitudes

Question 2 2. Which of the following actions would a manager take to empower broad-based action?

Question 3 3. Which of these steps in the planned change process provides a roadmap for how the change will be implemented?

Question 4 4. Which of these steps in the planned change process provides the objective or expectation of how a change will respond to whatever forces are driving the need for change?

Question 5 5. Lauren held a staff appreciation luncheon to inform her employees that existing clients' feedback on phase one of the new skincare system and pricing structure was overwhelmingly positive. Why is this an example of the sixth step of the change model, generate short-term wins?

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Question 6 6. Resistant forces:

Question 7 7. Resistance to change can occur when:

Question 8 8. Which step did Lewin find to be especially important to ensure that people do not revert back to their old ways of thinking or doing prior to the implementation of the change?

Question 9 9. Which of the following organizational changes involves amending the overall goals, purpose, strategy, or mission of an organization?

Question 10 10. How did Peter Senge help to popularize the idea of learning organizations?

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Question 11 11. Which of the following steps in Kotter's change model involves inspiring the necessary teamwork, ideas, and eagerness to make sacrifices relating to the change?

Question 12 12. All of the following relate to people changes in an organization EXCEPT:

Question 13 13. Which term describes the act of monitoring the organization's internal and external environments for early signs that a change may be needed?

Question 14 14. As CEO of his company, Mack seeks to use Kotter's 8-step change model to make a comprehensive organizational change to improve efficiency and boost the company's sagging profits. As part of the first step, he outlines a program he believes will revive the business in six to nine months. What aspect of the first step in the change model did he miss?

Question 15 15. Sam's Gear is a very traditional organization that manufactures camping equipment. Stellar Trek is a learning organization that also manufactures camping equipment. How might the two organizations vary in their approaches to an economic slow down in a way that CLEARLY demonstrates their organizational difference?

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Question 16 16. Amy works in a company that has had a very casual environment for years. Now she has to sign her name both electronically and on paper prior to submitting any work and she feels that this change is completely unnecessary. Identify which of the following factors motivates her resistance to change:

Question 17 17. Which step of Kotter's model was Carl using when he held a meeting with his staff to discuss the current financial situation at the carwash?

Question 18 18. Driving forces are interested in:

Question 19 19. During which stage of Lewin's model do employees learn the new behaviors, processes and ways of thinking?

Question 20 20. Which of the following does an organization have full control over?

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Question 21 21. Internal environment factors include changes to:

Question 22 22. Which step of Kotter's model was Carl using when he selected employees who will help him to see this change through?

Question 23 23. Approximately 70 workers are employed at an IT firm called Johnson Incorporated. All of these workers are used to checking in with their supervisors five minutes before starting to work. In case an employee has a good idea, he doesn't have to worry about channels but can go straight to the CEO. The environment is very casual here. Why are these things examples of organizational culture?

Question 24 24. During a major change initiative, management discovers that there is not enough understanding about the change itself and there is a lack of strong project management for the change. These types of obstacles would be dealt with in which of the following steps in Kotter's change model?

Question 25 25. The following are representative of an organization's internal environment EXCEPT the _____.

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Question 26 26. Organizational changes are generally:

Question 27 27. Which of these steps in the planned change process requires managers at all levels to be aware of the internal and external forces that potentially compromise the success and long-term sustainability of the organization?

Question 28 28. Which of these is NOT considered to be a benefit of becoming a learning organization?

Question 29 29. Types of external factors include:

Question 30 30. One key to successfully implementing change is:

PLACE Business Education: Change Management Chapter Exam Instructions

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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