PLACE Business Education: Contemporary Management Theory Chapter Exam

Exam Instructions:

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

Page 1

Question 1 1. Why did Japanese business leaders feel the need to develop and implement the process known as TQM?

Question 2 2. The foundation of Total Quality Management (TQM) is based upon a continuous thought process that involves the entire purchase experience. Which of the following is NOT part of that process?

Question 3 3. What is synergy?

Question 4 4. Which of these would be part of the implementation of contingency management at XYZ Corp.

Question 5 5.

Behavioral aspects of management seek to _____ employees.

Which of these words would be appropriate to fill in the blank in the sentence above?

A. Motivate

B. Punish

C. Lead

D. Manage

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Question 6 6. Mary is an analyst for a bank. Every month she reviews company reports and goes online to search for potential threats and opportunities that may affect the bank in the future. Mary is performing which aspect of contingency planning?

Question 7 7. Which of these choices best matches the quantitative approach?

Question 8 8. Define what the quantitative school of management strives to do.

Question 9 9. When was the quantitative school of management born?

Question 10 10. What is the management of the employees that help run the facility?

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Question 11 11. How do you define Operations management?

Question 12 12. Define a subsystem.

Question 13 13. Speedy Cellular is implementing a Kaizen program for the assembly department. The assemblers will be asked to _____

Question 14 14. An approach solely reliant on statistics and data is _____

Question 15 15. What is the type of planning that involves dealing with buildings and machinery?

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Question 16 16. When looking at the external environment, companies typically look at

Question 17 17. Which option best matches the systems approach?

Question 18 18. When a university implements TQM to improve the quality of classroom instruction, which of these would be an output?

Question 19 19. The head of Acme Tools and Plumbing, Jordy McClellan, decided to solve a customer complaint problem by conducting company-wide customer service training. The goals were to improve the process and transform the culture of the company to revolve around serving customers. Which aspect of Total Quality Management (TQM) did Mr. McClellan use?

Question 20 20. What is designing the steps required to ensure a product can be made in the shortest amount of time with as little waste and as efficiently as possible?

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Question 21 21. What is classic management theory?

Question 22 22. How is the quantitative approach better for management, as opposed to the systems approach?

Question 23 23. Which option best matches the contingency approach?

Question 24 24. A fruit packing company in Florida makes plans for what it will do in the event a hurricane strikes. This is called _____

Question 25 25. Define a closed system.

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Question 26 26. What is the coordination of purchasing and delivery of raw materials to make the final product?

Question 27 27. Define an open system.

Question 28 28. Behavioral aspects are considered in _____.

Question 29 29. Define contingency planning.

Question 30 30. What is the underlying belief of systems management theory?

PLACE Business Education: Contemporary Management Theory Chapter Exam Instructions

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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