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PLACE Business Education: Organizational Management Fundamentals Chapter Exam

Exam Instructions:

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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Question 1 1. A successful global manager _____

Question 2 2. A manager must spend time connecting with employees on an interpersonal level. When a manager communicates, motivates, inspires, and encourages employees towards a higher level of productivity, what function is that manager performing?

Question 3 3. What is the goal of diversity in organizations?

Question 4 4. How a company takes care of, relates to and communicates with its customers describes...

Question 5 5. How do middle level managers serve as a liaison between top management and the rest of an organization?

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Question 6 6. Fred the football coach must meet with the media and answer questions about team performance after every game. Which one of Mintzberg's managerial roles is Fred fulfilling?

Question 7 7. Which of the following is NOT a managerial function?

Question 8 8. When Mark the manager communicates his department's resource needs to company headquarters, which interpersonal role is he fulfilling?

Question 9 9. Rita is the regional manager for a clothing retailer. She attends a ribbon cutting ceremony every time a new store opens for business. Which one of Mintzberg's managerial roles is she fulfilling?

Question 10 10. Which of these people will have the greatest need to deal with and resolve uncertainty?

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Question 11 11.

Diverse employees need their managers' awareness of their culture and language so that the employees can _____.

A. Develop their professional talents.

B. Find appropriate food in the company cafeteria.

C. Make friends at work.

D. Communicate successfully with colleagues.

Question 12 12. The four basic skills a manager needs to have include the ability to _____

Question 13 13. The three managerial skills a manager should possess are:

Question 14 14. Which of these people is most likely to be a middle manager?

Question 15 15. You're a novice teacher and expect your supervisor to show you how to create more effective lessons. In order for this to occur, your boss will need to possess _____.

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Question 16 16. How are vendor relations and investor relations similar?

Question 17 17. How does working in a foreign environment impact a manager's position?

Question 18 18. Managers use which of the following to achieve organizational goals?

Question 19 19. Jill is being placed in charge of the XYZ Corp. sales offices in the Bahamas. In order to succeed, Jill will need to develop _____

Question 20 20. Your company is in the planning phase of starting a large project. It is trying to determine how a recent change in government fiscal policy might potentially impact the success of the project, how many employees would be needed, and how much it would cost to finish it. The hiring process for the people that are going to conduct the project has started. Which of these scenarios is NOT part of the planning phase?

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Question 21 21. Sylvia is a manager at an accounting services firm. She is designing a four-step process based on the functions of management, which include:

Question 22 22. Don is in charge of setting up a vehicle assembly plant in Bulgaria. He will need to work with local labor unions, suppliers in China, and finance people in New York. To succeed, Don needs to develop _____

Question 23 23. Shirley the shop clerk is upset about the longer hours she must work during the holiday season. She really would prefer to have extra time off. Her manager is able to help Shirley see how important her work is to the success of the store and explains to her that she is one of the best workers he has. He assures her that if she can make it through this season he will reward her with time off in the upcoming months. Which skill has the manager used to help Shirley in this situation?

Question 24 24. Sal is a supervisor for a call center. He constantly monitors his employees' production and likes to walk around answering questions and coaching the employees who require it. Which role category is Sal fulfilling?

Question 25 25. Matthew manages a mobile phone retail store. He has set a specific sales goal for his team to achieve by the end of the month. Matthew created a detailed action plan to help reach the sales goal. Which managerial function has Matthew performed?

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Question 26 26. Why do lower level managers have a more interpersonal role than managers at higher levels?

Question 27 27. At what level are technical skills in a manager most important?

Question 28 28. Pick the answer choice that represents an example of organizing:

Question 29 29. An employee of a large multinational firm makes a mistake with a client's account. Company policy dictates that he immediately contact the client and let them know what happened. However, he knows he can fix the mistake easily, without worrying the client. What would the ethical course of action be?

Question 30 30. A CEO of a large company is having some difficulties in dealing with his subordinates. They complain that he is not specific enough about the tasks he assigns them. He is having a problem addressing _____.

PLACE Business Education: Organizational Management Fundamentals Chapter Exam Instructions

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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