Planning to Communicate in the Workplace Chapter Exam

Exam Instructions:

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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Question 1 1. Implying or inferring certain recommendations is the ability to do what?

Question 2 2. What type of primary research is being carried out when an individual asks questions to collect specific facts, opinions, and attitudes?

Question 3 3. LaToya looked for patterns and themes in the answers she got from the customers she had visited. What was LaToya doing?

Question 4 4. What survey technique is being used when professionals are interviewed about a specific problem?

Question 5 5. Bill completed both qualitative and quantitative research, analyzed the data, and interpreted his findings. What is Bill now ready to do?

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Question 6 6. Juan was analyzing a business he was thinking of buying. He looked at the daily sales records, the number of unique customers, and the number of repeat customers. He used statistics generated by this data to help him make his decision. What kind of research did Juan use?

Question 7 7. What type of research is being carried out when a researcher interacts with people to obtain facts, opinions, and attitudes?

Question 8 8. What is the most important first step when planning a research paper?

Question 9 9. What is it called when written information is transferred from the writer's words into a very short summary?

Question 10 10.

Analyze the statement below and indicate which of the Five S's of goodwill is most represented by it.

Sarah keeps a stack of thank you notes in her top desk drawer so that when she sees one of her employees doing something outstanding, she can quickly write them a note to show her appreciation.

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Question 11 11. What type of interview is being carried out when the researcher has apparently informal conversations, not based on set questions, with subjects?

Question 12 12. What are guides to individuals' behavior that can help create an effective message?

Question 13 13. Gail wants to see firsthand how potential customers will respond to her company's new handheld electronic device. What kind of research would most likely give Gail the information she needs?

Question 14 14. Sarah wants to deliver an effective speech. Therefore, she needs to make sure her speech is:

Question 15 15. For her research project, Jerri interviewed ten people asking them the same open-ended questions. What type of research did Jerri engage in?

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Question 16 16. What writing skill takes word for word information from a source and gives credit to the original writer?

Question 17 17. You spend many hours researching and writing a paper for a class. Accidentally, you leave a draft copy in the library and it is picked up by another student. After you turn your final paper in, the professor does not return your paper with a grade but asks you to see her after class is finished. What is most likely her concern?

Question 18 18. Which research material can be found in library databases such as EBSCO?

Question 19 19. What is a potential resource for statistics?

Question 20 20. Which of the following is a form of secondary research?

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Question 21 21. Jackson needs to get his work team to stop what they've been passionately working on and, instead, tackle a less exciting assignment and complete it by Friday. Which type of message should Jackson utilize?

Question 22 22. What are the three areas to master in the sourcing in research papers?

Question 23 23. What type of survey question encourages an answer phrased in the respondent's own words?

Question 24 24. Why is it important to ensure that you give an audience a chance to respond?

Question 25 25. Mary Anne wants to know what percentage of parents who shopped at her store had their children ride in the shopping cart. What kind of research would most likely give Mary Anne the information she wants?

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Question 26 26. Kevin was instructed to engage in some primary data research on his company's new product. What might Kevin do to be successful in this task?

Question 27 27. Why should a speaker analyze the audience during speech preparation?

Question 28 28. Jeanne, a local restaurant owner, is conducting a survey around coffee drinking. She concludes her survey with the question: 'Do you think drinking coffee is essential to the start of a good day?' The answer options range from 'strongly agree' to 'strongly disagree.' What type of question is this?

Question 29 29. What differentiates academic journal articles from magazines?

Question 30 30. If the message is about conveying procedures or instructions, what type of message should be used?

Planning to Communicate in the Workplace Chapter Exam Instructions

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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