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Portfolio Performance Chapter Exam

Practice Exam Instructions:

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

Page 1

Question 1 1. What is one of the criteria to be considered while developing a what-if scenario analysis?

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Question 2 2. One of the critical steps before asking what if questions is to _____

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Question 3 3. Market share is a type of _____.

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Question 4 4. Capturing one-third of the market share is a type of _____ set in a portfolio roadmap.

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Question 5 5. Which one is NOT a way to manage benefits realization?

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Page 2

Question 6 6. How do you manage benefits realization?

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Question 7 7. Which statement about risk and uncertainty is TRUE?

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Question 8 8. The term _____ can be used to characterize the fact that some programs are more susceptible to change and risk.

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Question 9 9. In the Deming Cycle, the _____ phase focuses on implementing policies and procedures to drive change

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Question 10 10. Which of the following is the first step in Kotter's eight step process?

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Page 3

Question 11 11. A statistical technique called a _____ is used to determine the relationships between variables, and the impact of a variable on project performance.

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Question 12 12. A customer service call center undertook a significant upgrade to its phone system. After going live on the new system, the company compared the old and new systems by calculating the average length of hold time, the number of abandoned calls, and the average time spent on the phone per customer. These are all examples of monitoring performance _____.

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Question 13 13. Why is it important to use various media sources for marketing when a company is in the phase of focusing on the customer?

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Question 14 14. An airline has employed an IT company to optimize their web service. In the airline's web service, you can purchase your ticket, as well as check in for your flight and purchase additional luggage space. Which of the following is essential if the company is in the phase of producing quality work the first time?

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Question 15 15. What is the ideal method of resource allocation?

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Page 4

Question 16 16. Which of the following is not a typical part of the resource allocation process?

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Question 17 17. After a change analysis, Cary is monitoring the changes in her organization. What would be an area of interest for her at this particular stage?

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Question 18 18. In a change analysis for an organization, what happens if all changes are implemented at the same time?

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Question 19 19. Which is NOT considered a part of an effective records management process?

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Question 20 20. Which is NOT an example of a record classification?

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Page 5

Question 21 21. A goal of portfolio management is to streamline information using available people and processes. This is called _____.

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Question 22 22. _____ are used to compare investment performance to projected returns.

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Question 23 23. Processes and systems are developed during a company's implementation of Total Quality Management (TQM). Which of the following statements best describes these processes and systems?

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Question 24 24. Which type of objectives are considered when implementing Total Quality Management (TQM)?

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Question 25 25. What is one of the questions that CANNOT be asked for WISA before launch of the product?

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Page 6

Question 26 26. When Tim wants to change the company's strategy for how it is managing a set of projects, he needs to update the company's _____.

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Question 27 27. A way to measure the way one thinks,acts,and manages so that benefits are realized is known as what?

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Question 28 28. Updating a benefits realization plan often involves the use of a _____.

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Question 29 29. Organizations can use _____ to prepare, support and guide individuals who are working in and with the organization to successfully adopt the change that comes with the implementation of projects.

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Question 30 30. David, a hotel manager, notices his company is still paying for a half-page advertisement in the Yellow Pages. As he thinks about how few customers use the phone book anymore, he decides to experiment with reallocating the advertising dollars currently being spent on the Yellow Pages ad. What monitoring and metric technique has David employed?

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Portfolio Performance Chapter Exam Instructions

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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