Principles of Change Management Chapter Exam

Exam Instructions:

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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Question 1 1. Which step did Lewin find to be especially important to ensure that people do not revert back to their old ways of thinking or doing prior to the implementation of the change?

Question 2 2. Which step of Kotter's model was Carl using when he selected employees who will help him to see this change through?

Question 3 3. To remain competitive in the marketplace, Mary and her leadership team conducted a SWOT analysis to develop new strategies. This analysis could include studying all of the following EXCEPT:

Question 4 4. Which stage of Lewin's model is used to create an awareness of how the status quo, or current level of acceptability, is hindering the organization in some way?

Question 5 5. During which stage of Lewin's model does reinforcing, stabilizing, and solidifying the new state after the change occur?

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Question 6 6. Which of the three stages make up Lewin's change model?

Question 7 7. The following are representative of an organization's external environment EXCEPT _____.

Question 8 8. The following are representative of an organization's internal environment EXCEPT the _____.

Question 9 9. Which of the following actions would a manager take to empower broad-based action?

Question 10 10. Which of the following refers to organizational changes to the company's structure that possibly involve internal or external factors and impact how the business is run?

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Question 11 11. Which of these steps in the planned change process puts the change plan into action?

Question 12 12. Sam's Gear is a very traditional organization that manufactures camping equipment. Stellar Trek is a learning organization that also manufactures camping equipment. How might the two organizations vary in their approaches to an economic slow down in a way that CLEARLY demonstrates their organizational difference?

Question 13 13. The first step in the force field analysis involves:

Question 14 14. Which of these answers BEST describes a learning organization?

Question 15 15. All of the following relate to people changes in an organization EXCEPT:

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Question 16 16. Which of the following steps in Kotter's change model involves monitoring the acceptance of change and how well the organizational culture is adapting to the change?

Question 17 17. Lauren held a staff appreciation luncheon to inform her employees that existing clients' feedback on phase one of the new skincare system and pricing structure was overwhelmingly positive. Why is this an example of the sixth step of the change model, generate short-term wins?

Question 18 18. An advisory board of a multinational company is trying to assess the main challenges that the company will have to overcome in the next five years. Amongst them, they have listed these: dismissing fears regarding globalization, trying to predict the fluctuations of the stock market, and keeping up with the technological requirements of the industry. What do all of these goals have in common?

Question 19 19. During which of these steps in the planned change process is used to determine how ready the organization and its members are for the change?

Question 20 20. During which stage of Lewin's model do employees learn the new behaviors, processes and ways of thinking?

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Question 21 21. Approximately 70 workers are employed at an IT firm called Johnson Incorporated. All of these workers are used to checking in with their supervisors five minutes before starting to work. In case an employee has a good idea, he doesn't have to worry about channels but can go straight to the CEO. The environment is very casual here. Why are these things examples of organizational culture?

Question 22 22. Which step of Kotter's model was Carl using when he held a meeting with his staff to discuss the current financial situation at the carwash?

Question 23 23. Organizational changes are generally:

Question 24 24. Equilibrium is:

Question 25 25. Driving forces are interested in:

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Question 26 26. Which of these is NOT considered to be a benefit of becoming a learning organization?

Question 27 27. Which of these steps in the planned change process provides the objective or expectation of how a change will respond to whatever forces are driving the need for change?

Question 28 28. Which of the following does an organization have full control over?

Question 29 29. Which of the following organizational changes focuses on overall workflow efficiency and productivity within an organization?

Question 30 30. Resistant forces:

Principles of Change Management Chapter Exam Instructions

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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