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Proactive Employees & Team Problem Solving Chapter Exam

Exam Instructions:

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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Question 1 1. In business, what do the repetitive use of ''why,'' an Ishikawa diagram, and an affinity diagram have in common? They are all _____.

Question 2 2. No matter what problem-solving blueprint you create for yourself, there are four essential steps. Which one of the following is NOT one of those steps?

Question 3 3. Which of the following is NOT one of the best problem-solving skills that you can have in a business setting?

Question 4 4. Who can serve as the best source of problem-solving in business?

Question 5 5. What is the best way to adapt a problem-solving tool to a team in a business setting?

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Question 6 6. Why is it important for team members to define and understand the problem?

Question 7 7. What should a team do once a solution is in place?

Question 8 8. It is essential that a team be able to uncover the _____ of a problem before identifying any possible solutions.

Question 9 9. Which of the following elements is NOT part of the resolution step in the problem solving process?

Question 10 10. Linda is a production manager at a warehouse where robots assist on the assembly line. She is informed that some customers are receiving their orders late. Linda arranges a meeting with her staff to get to the bottom of the problem. She encourages her team to think outside of the box to figure out a possible solution, and assures them that no idea will be criticized. This is an example of _____.

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Question 11 11. Which of the following is NOT a characteristic of a proactive employee?

Question 12 12.

To foster proactivity, you can _____.

I. Hold a weekly event where people are encouraged to come up with creative ways to solve a problem.

II. Ensure your employees are well-trained

III. Support the ideas employees come up with

Question 13 13. In order to develop proactive employees, managers should _____.

Question 14 14. Proactive employees _____.

Question 15 15. Which of the following people is proactive?

Proactive Employees & Team Problem Solving Chapter Exam Instructions

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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