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Production and Quality Assurance: Help and Review Chapter Exam

Exam Instructions:

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

Page 1

Question 1 1. A manager who makes decisions for the overall organization is a:

Question 2 2. Strategic approach to improvement involves:

Question 3 3. Total Quality Management (TQM) involves which of the following?

Question 4 4. Which of the following is NOT one of Crosby's Four Absolutes of Quality Management?

Question 5 5. Which TQM principle encourages employees to make decisions to improve processes?

Page 2

Question 6 6. Which of the following steps is NOT part of Deming's TQM philosophy?

Question 7 7. A manager who is responsible for decisions about day-to-day operations is a

Question 8 8. ISO 9000 is attractive to organizations who

Question 9 9. Profitability refers to:

Question 10 10. The overall objective of ISO 9000 is

Page 3

Question 11 11. Which of the following is NOT a reason for a company to implement Total Quality Management (TQM)?

Question 12 12. Which of the following does NOT entail a focus on the customer?

Question 13 13. Which of the following about continuous improvement is TRUE?

Question 14 14. Why did the quality of Japanese automobiles improve after WWII?

Question 15 15. Which type of objectives are considered when implementing Total Quality Management (TQM)?

Page 4

Question 16 16. ISO 9000 is:

Question 17 17. When a company decides to implement Total Quality Management (TQM), which of the following lists portray the correct order of the steps that are involved?

Question 18 18. Identify which of the following is NOT a component of an organization's total quality management:

Question 19 19. Productivity can be measured by

Question 20 20. How did Crosby define quality?

Page 5

Question 21 21. ISO 9000 focuses on:

Question 22 22. A manager who makes decisions about how to direct action plans is a

Question 23 23. Teddy's Tacos recently implemented a TQM system using the managerial decision making areas mentioned by Juran. Top management has implemented a training program that assures the employees make a quality taco. How can management determine that the tacos being made are meeting the required quality standards?

Question 24 24. Processes and systems are developed during a company's implementation of Total Quality Management (TQM). Which of the following statements best describes these processes and systems?

Question 25 25. The ISO 9000 audit is a:

Production and Quality Assurance: Help and Review Chapter Exam Instructions

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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