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Production and Quality Assurance Chapter Exam

Exam Instructions:

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

Page 1

Question 1 1. Identify which of the following is NOT a component of an organization's total quality management:

Question 2 2. The overall objective of ISO 9000 is

Question 3 3. What is a low-level manager's responsibility in terms of TQM?

Question 4 4. Which of the following about continuous improvement is TRUE?

Question 5 5. Which type of objectives are considered when implementing Total Quality Management (TQM)?

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Question 6 6. Why did the quality of Japanese automobiles improve after WWII?

Question 7 7. Which of the following steps is NOT part of Deming's TQM philosophy?

Question 8 8. What is productivity?

Question 9 9. What is reengineering in TQM?

Question 10 10. A manager who makes decisions for the overall organization is a:

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Question 11 11. When a company decides to implement Total Quality Management (TQM), which of the following lists portray the correct order of the steps that are involved?

Question 12 12. Which of the following is NOT one of Crosby's Four Absolutes of Quality Management?

Question 13 13. What is ISO 9000?

Question 14 14. Productivity can be measured by

Question 15 15. How did Crosby define quality?

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Question 16 16. Processes and systems are developed during a company's implementation of Total Quality Management (TQM). Which of the following statements best describes these processes and systems?

Question 17 17. Total Quality Management (TQM) involves which of the following?

Question 18 18. Profitability refers to:

Question 19 19. The ISO 9000 audit is a:

Question 20 20. ISO 9000 focuses on:

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Question 21 21. A summary of Deming's TQM philosophy would be:

Question 22 22. Which of the following is NOT a principle of TQM?

Question 23 23. Which of the following is NOT a reason for a company to implement Total Quality Management (TQM)?

Question 24 24. ISO 9000 is:

Question 25 25. What is profitability?

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Question 26 26. A manager who is responsible for decisions about day-to-day operations is a

Question 27 27. Which of the following defined quality to mean conformity to standards set by the industry or company that aligns with customer needs?

Question 28 28. Teddy's Tacos recently implemented a TQM system using the managerial decision making areas mentioned by Juran. Top management has implemented a training program that assures the employees make a quality taco. How can management determine that the tacos being made are meeting the required quality standards?

Question 29 29. What is quality?

Question 30 30. If your manager stated that 'quality begins at the top of the company and works its way down', whose work is he referring to?

Production and Quality Assurance Chapter Exam Instructions

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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