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Resilient Organizational Culture for Executive Leaders Chapter Exam

Exam Instructions:

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

Page 1

Question 1 1. A fast food restaurant chain decides to automate several of its front-end processes in order to save money by cutting down on the number of employees needed. How might this impact employees of the restaurant on a personal level?

Question 2 2. Which of the behavior reactions, or 4Ds, concerns confusion created by the initiation of change?

Question 3 3. What might cause an employee to feel particularly distressed at finding out that his company is changing its main focus of business?

Question 4 4. Jim feels angry and disgusted with his company after a recent company-wide change. It doesn't seem like management thought about it before making the change, and now Jim just can't experience any positive feelings about his work. Jim appears to be going through _____ with the company.

Question 5 5. How might an employee react to a workplace change that will increase workload difficulty if that employee is not 100% sure he or she will be able to keep up with the new workload?

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Question 6 6. What is the best way to keep your high-performance team moving forward in a resilient organization?

Question 7 7. What is the best definition of a resilient organization?

Question 8 8. When utilizing your high-performance teams, what must you ensure your organization and your employees are doing?

Question 9 9. As your high-performance teams navigate objectives and business needs, what should they have to consistently move toward?

Question 10 10. Which of the following is an integral piece of the resiliency puzzle?

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Question 11 11. Elisabeth Kubler-Ross built the Change Curve while studying _____.

Question 12 12. How can managers use the Change Curve in the workplace?

Question 13 13. All of these are stages in the Change Curve EXCEPT which?

Question 14 14. How should management help employees in the Denial stage cope with organizational change, according to the Change Curve?

Question 15 15. What is involved in the Exploration stage of the Change Curve?

Resilient Organizational Culture for Executive Leaders Chapter Exam Instructions

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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