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Selling & Customer Service Chapter Exam

Exam Instructions:

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

Page 1

Question 1 1. When the farmer is ready to close the deal, what should he do next?

Question 2 2. Explain what winning a new customer means.

Question 3 3. Which of the following best describes the purpose of CRM software for companies?

Question 4 4. Investing a large amount of time in preparing a sales plan is an example of _____.

Question 5 5. Sal is a sales manager who knows exactly how many cars his people need to sell on a specific day to meet month end quota. His morning sales meeting will stress achieving the short term goal by traditional means. He will do this by asking his salespeople to _____.

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Question 6 6. Which of the following is an example of CRM?

Question 7 7. Part of the personal selling process is generating leads. How can a business generate leads?

Question 8 8. The ultimate goal of a traditional sales methodology is to _____.

Question 9 9. What does the acronym 'CRM' stand for in management and marketing?

Question 10 10. Before showing a couple that's looking for a new car any vehicles, Cal wants to implement relationship selling into his presentation. How will he do this?

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Question 11 11. Which of the following is NOT a reason for personal selling to be used?

Question 12 12. Personal selling is _____.

Question 13 13. Analyze the main goal of customer relationship marketing.

Question 14 14. Jill has just accepted a position selling phones for a major carrier. While she is interested in meeting her sales quotas, she knows that in order to get repeat business and meet her long term career goals she needs to practice _____.

Question 15 15. After the farmer generates leads to sell his flowers, what step in the sales process should he use next?

Selling & Customer Service Chapter Exam Instructions

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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