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Selling to a Customer Chapter Exam

Exam Instructions:

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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Question 1 1. How are customer personas helpful?

Question 2 2. Which is a good example of a customer persona?

Question 3 3. What is a sales funnel?

Question 4 4. What happens during the awareness stage of the sales funnel?

Question 5 5. Which is an example of a customer query in the process of mapping the customer?

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Question 6 6. Which stage of the sales funnel has the most participants?

Question 7 7. Which is an example of a post sales support in the mapping of a customer journey?

Question 8 8. What is mapping the customer journey?

Question 9 9. What is the buying process?

Question 10 10. What is included in a customer persona?

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Question 11 11. What is a customer persona?

Question 12 12. Which is a tip for creating a customer personas?

Question 13 13. Which is a part of mapping the customer journey?

Question 14 14. Why is mapping the customer journey important for companies?

Question 15 15. What happens in the interest stage of the sales funnel?

Selling to a Customer Chapter Exam Instructions

Choose your answers to the questions and click 'Next' to see the next question. You can skip questions if you would like and come back to them later with the "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. You will lose your work if you close or refresh this page. Good luck!

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