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Question 11.Which of the following would NOT be an example of verbal interpersonal interactions?
Question 22.In order to demonstrate good listening skills, which of the following would you be careful to NOT do?
Question 33.Which of the following represents two broad categories of interpersonal interactions?
Question 44.Non-verbal interpersonal interactions involve all of the following, EXCEPT:
Question 55.Which of the following is NOT an example of an interpersonal interaction skill used when responding to conflict?
Question 66.Maria has just finished taking the lesson, 'Becoming a Better Listener,' and she's trying to apply this lesson in her conversation with Barbara. However, she finds herself frequently interrupting Barbara before Barbara has finished speaking. Which of the following recommendations would be most likely to help Maria reduce the frequency of her interruptions?
Question 77.Movements like eye contact, a slight nod, or leaning in are examples of:
Question 88.You make comments such as, 'I feel your pain' or 'I can only imagine what it was like when the bus ran over your foot' to the speaker. Which listening strategy does this refer to?
Question 99.Which stage of the listening process are you in when you gather words and sentences in your mind?
Question 1010.Which of the following is an example of an open-ended question?
Question 1111.It is impossible to remove _____ from the workplace, but even if it was possible, it would be ill-advised since _____ can function as a powerful motivator.
Question 1212.A middle school principal is meeting with the parents of a student who was suspended for making a statement that a teacher took as a threat. The principal isn't sure that the student meant it as a threat, but she opted to support the teacher's recommendation. What skill has the principal demonstrated if she is able to support her teacher and satisfy the student's parents simultaneously?
Question 1313.A supervisor is exercising the social awareness competency of _____ when they are able to obtain input from employees, make an unpopular decision, and then explain to their employees why the decision was necessary.
Question 1414.Which of the following is NOT a skill associated with a supervisor's social awareness?
Question 1515.A local police department has a policy that allows an officer involved in a critical incident to take up to three days of paid leave as a cooling-off period before returning to work. This policy is an example of managerial:
Question 1616.An example of poor body language is:
Question 1717.Interpersonal skills are:
Question 1818.Emotional intelligence is the ability to:
Question 1919.What is an example of good social skills, online?
Question 2020.Social skills are important because they influence
Social Awareness Skills for Supervisors Chapter Exam Instructions
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