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Social Awareness Skills for Supervisors Chapter Exam

Exam Instructions:

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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Question 1 1. Non-verbal interpersonal interactions involve all of the following, EXCEPT:

Question 2 2. Which of the following is NOT an example of an interpersonal interaction skill used when responding to conflict?

Question 3 3. Which of the following would NOT be an example of verbal interpersonal interactions?

Question 4 4. In order to demonstrate good listening skills, which of the following would you be careful to NOT do?

Question 5 5. Which of the following represents two broad categories of interpersonal interactions?

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Question 6 6. What is an example of good social skills, online?

Question 7 7. An example of poor body language is:

Question 8 8. Emotional intelligence is the ability to:

Question 9 9. Social skills are important because they influence

Question 10 10. Interpersonal skills are:

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Question 11 11. It is impossible to remove _____ from the workplace, but even if it was possible, it would be ill-advised since _____ can function as a powerful motivator.

Question 12 12. A middle school principal is meeting with the parents of a student who was suspended for making a statement that a teacher took as a threat. The principal isn't sure that the student meant it as a threat, but she opted to support the teacher's recommendation. What skill has the principal demonstrated if she is able to support her teacher and satisfy the student's parents simultaneously?

Question 13 13. Which of the following is NOT a skill associated with a supervisor's social awareness?

Question 14 14. A supervisor is exercising the social awareness competency of _____ when they are able to obtain input from employees, make an unpopular decision, and then explain to their employees why the decision was necessary.

Question 15 15. A local police department has a policy that allows an officer involved in a critical incident to take up to three days of paid leave as a cooling-off period before returning to work. This policy is an example of managerial:

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Question 16 16. Which stage of the listening process are you in when you gather words and sentences in your mind?

Question 17 17. Maria has just finished taking the lesson, 'Becoming a Better Listener,' and she's trying to apply this lesson in her conversation with Barbara. However, she finds herself frequently interrupting Barbara before Barbara has finished speaking. Which of the following recommendations would be most likely to help Maria reduce the frequency of her interruptions?

Question 18 18. Movements like eye contact, a slight nod, or leaning in are examples of:

Question 19 19. Which of the following is an example of an open-ended question?

Question 20 20. You make comments such as, 'I feel your pain' or 'I can only imagine what it was like when the bus ran over your foot' to the speaker. Which listening strategy does this refer to?

Social Awareness Skills for Supervisors Chapter Exam Instructions

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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