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Social Media Responsibility & Risks Chapter Exam

Exam Instructions:

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

Page 1

Question 1 1. What are customers' expectations regarding customer service on social media?

Question 2 2. Brands can typically expect all of these types of customer service inquiries on social media EXCEPT which?

Question 3 3. What is the best way to engage a customer on various social media channels?

Question 4 4. Which of these presents a potential risk in handling customer service inquiries via social media?

Question 5 5. On Facebook, which of the following privacy options would you choose if you want most (but not all) of your friends to see your posts?

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Question 6 6. Why do some businesses have multiple social media accounts on the same social media site?

Question 7 7. On Twitter, which privacy option lets you control who sees your posts?

Question 8 8. On Instagram, a private account does what?

Question 9 9. A teacher was let go from her job for which of the following social media issues?

Question 10 10. Staying up-to-date on your employer's social media policies can protect you from _____.

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Question 11 11. Inappropriate social media use can lead to all of the following consequences EXCEPT which?

Question 12 12. A breach of _____, or divulging sensitive information, could be grounds for a lawsuit or termination if it conflicts with outstanding policies.

Question 13 13. What is the most important thing you can do to protect yourself on Social Media?

Question 14 14. Which of the following Social Media threats/risks deals with Celebrities?

Question 15 15. Which of the following is a characteristic of Social Media?

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Question 16 16. Which of the following is NOT a Social Media website?

Question 17 17. Why should you post about other professionals on your social media account?

Question 18 18. Which of the following should you NOT write about on your professional social media account?

Question 19 19. Jerry manages a high-scale sushi restaurant. Which of the following personal thoughts should be included in his professional social media feed?

Question 20 20. Why do some people you know professionally want to see your personal social media feed?

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Question 21 21. Which of the following should NOT ever be posted on social media?

Question 22 22. When is the best time to discuss your vacation and post pictures on social media?

Question 23 23. Your computer should have current _____ to detect and get rid of harmful viruses.

Question 24 24. What is the safest way to connect to social media?

Question 25 25. What two types of social media accounts could you consider to keep things separated?

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Question 26 26. Which of these rules is a good idea to follow when engaging with other people on social media?

Question 27 27. All of these circumstances could happen if you're not careful about social media postings EXCEPT:

Question 28 28. How important is it to focus on safety (for yourself and others) on social media?

Question 29 29. How can ''listening'' aid in handling customer service inquiries through social media?

Question 30 30. Why should you have a separate email address for your business social media account versus your personal social media account?

Social Media Responsibility & Risks Chapter Exam Instructions

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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