Sources of Organizational Conflict Chapter Exam

Exam Instructions:

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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Question 1 1. How many components are there to interpersonal conflict?

Question 2 2. What component of conflict relates to a disagreement between parties that represents differences between their respective goals and interests?

Question 3 3. What's the best explanation of interpersonal conflict?

Question 4 4. You and your supervisor are having an argument about the application of the company's paid time off policy. What type of conflict is this?

Question 5 5. How does the lack of any conflict impact the work environment?

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Question 6 6. Thomas and Jane are working on a proposal for a new PR strategy for their company. Thomas believes that they should focus on TV ads, while Jane believes they should focus on the world of social media because most other forms of communication are outdated. Identify the kind of conflict in this situation and the reason behind it.

Question 7 7. Two coworkers are having a dispute about how to achieve the goal of their company, which is to introduce the most competitive product in the smart phones industry. In the heat of the argument, one of the workers calls the other a lazy good-for-nothing. Why is this an example of a people conflict?

Question 8 8. Which of the following is a major source of people conflict in teams?

Question 9 9. Which of the following terms refers to disagreements involving how group members relate to one another and group members' personal feelings and emotions?

Question 10 10. Which of the following is NOT an example of a procedural conflict?

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Question 11 11. Which of the following terms refers to conflicts related to the methods a group employs to accomplish its goals?

Question 12 12. Tammy and Mike are both members of the Treasury club. During a meeting, Mike yells at Tammy for not letting the other group members voice their opinions during meetings and accuses her of lying about the treasury funds. This is an example of what type of conflict?

Question 13 13. Who should be most aware of the personality differences that can cause conflict at work?

Question 14 14. As a long-term strategy, encouraging competition between individuals or teams in the workplace _____.

Question 15 15. Implementing _____ can help minimize conflicts in a team.

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Question 16 16. In the workplace, it is the manager's responsibility _____.

Question 17 17. Activities of which of these categories of employees are typically aimed at changing, challenging, or sabotaging the traditional order of things within an organization?

Question 18 18. Which category of employees is composed of a collection of two or more people who interact with one another but have no unified purpose?

Question 19 19. Which category of employees is composed of a collection of two or more people who interact with one another with unified negative purpose?

Question 20 20. Which of these answers describes the main difference between groups and teams?

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Question 21 21. Tom from marketing and John from accounting are working on the launch strategy of a new product line. Tom is strongly advocating spending a lot of money on TV advertisement, while John wants to curb the spending as much as possible. Why is this an example of a task conflict?

Question 22 22. Which of the following is NOT an example of a process conflict?

Question 23 23. Tom works in middle management and is often rude and overly critical of his workers. He has recently had a strong disagreement with a few employees because he had to limit their project budgets due to the company cutting production costs. He has also had arguments because he called workers fat underachievers. He usually uses personal insults when he feels that his authority is threatened. How would you categorize these conflicts?

Question 24 24. What is a disagreement between groups or employees regarding work-related issues?

Question 25 25. In which of these scenarios is mediation called for?

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Question 26 26. Which of these behaviors is a characteristic of functional conflict?

Question 27 27. Which of the following is NOT a positive result of functional conflict?

Question 28 28. Why is mediation useful?

Question 29 29. If you are a neat freak and have to work with a slob, what type of conflict can this create?

Question 30 30. How does a perceptual set of beliefs, values and attitudes influence the behavior of people?

Sources of Organizational Conflict Chapter Exam Instructions

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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