Spoken & Written Messages Chapter Exam

Exam Instructions:

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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Question 1 1. If the message is about conveying procedures or instructions, what type of message should be used?

Question 2 2.

Analyze the statement below and indicate which of the Five S's of goodwill is most represented by it.

Sarah keeps a stack of thank you notes in her top desk drawer so that when she sees one of her employees doing something outstanding, she can quickly write them a note to show her appreciation.

Question 3 3. What are the four channels of communication?

Question 4 4. Gerald needs to communicate with a large number of people but needs to customize it with relative ease. Which communication channel would be a good choice for Gerald?

Question 5 5. Sarah wants to deliver an effective speech. Therefore, she needs to make sure her speech is:

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Question 6 6. Jackson needs to get his work team to stop what they've been passionately working on and, instead, tackle a less exciting assignment and complete it by Friday. Which type of message should Jackson utilize?

Question 7 7. Analyze the messages below and indicate which one would be considered a goodwill message.

Question 8 8. What are the Five S's of a goodwill message?

Question 9 9. In analyzing her audience, Joan noticed that the company that they worked for had recently laid off many workers. What should Joan carefully analyze about her audience because of this?

Question 10 10. What are guides to individuals' behavior that can help create an effective message?

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Question 11 11. Why should a speaker analyze the audience during speech preparation?

Question 12 12. Why is it important to ensure that you give an audience a chance to respond?

Question 13 13. What is one disadvantage to using a visual communication channel?

Question 14 14. In response to a local news event, Jim had a quick meeting with his team to discuss options then sent out a memo to all of the company employees. What communication channels did Jim employ?

Question 15 15. In her haste, Kelly sent out an email to customers that was accidentally offensive. Because of this, a large number of subscribers chose to opt out. Analyze the statements below and indicate the one that best describes the problem Kelly's company will have because people chose to opt out?

Spoken & Written Messages Chapter Exam Instructions

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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